MOD Relationship Manager – Defence Sector

Morgan Hunt; Glasgow; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Enhanced pension

Enhanced holidays

Private healthcare

Professional development

Supportive working environment

Job summary

Morgan Hunt is seeking an experienced Client Relationship Manager (Defence) to manage key MOD contracts across Scotland and the UK. You will be the primary contact for MOD stakeholders, coordinating internal teams to ensure delivery of contractual commitments and services, while maintaining client confidence.

The role emphasizes strong interpersonal skills, stakeholder management, and understanding of public sector procurement within a regulated environment, with travel to sites as required.

Qualifications

• Proven experience in client relationship management, account management or stakeholder engagement.
• Experience with MOD, DIO, defence contractors or public sector.
• Knowledge of MOD procurement, contract delivery and defence-sector procedures.
• Experience in regulated, security-sensitive environment.
• Strong communication and relationship-building skills.

Responsibilities

• Act as the primary point of contact for assigned MOD contracts and client stakeholders.
• Build and maintain effective working relationships with military personnel, civilian representatives, contractors and other key stakeholders.
• Engage regularly with clients to understand requirements, priorities and expectations, identifying opportunities to improve service delivery.
• Manage client queries, concerns and escalations promptly and professionally, maintaining confidence and satisfaction.
• Coordinate internal teams to ensure client requirements are communicated clearly and addressed effectively.
• Monitor contractual deliverables, service expectations and potential risks to delivery.
• Support contract reviews, performance reporting and ongoing management of client commitments.
• Provide regular updates to senior management on client feedback, risks, and opportunities.
• Translate technical information into clear communications for non-technical stakeholders.
• Identify opportunities for continuous improvement and business development.

Skills

MOD procurement knowledge

Stakeholder management

Defence sector experience

Communication skills

Security clearance eligibility

Microsoft Office

Education

HNC/HND or equivalent

Tools

Microsoft Office (Outlook/Teams/Word/Excel)

Job description

Morgan Hunt is seeking an experienced Client Relationship Manager (Defence) to manage key MOD contracts across Scotland and the UK. You will be the primary contact for MOD stakeholders, coordinating internal teams to ensure delivery of contractual commitments and services, while maintaining client confidence.

The role emphasizes strong interpersonal skills, stakeholder management, and understanding of public sector procurement within a regulated environment, with travel to sites as required.