MOC Support Engineer

TUI Cruises GmbH; Luton; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Generous travel benefits

Extensive health & wellbeing support

Discretionary bonus schemes

Job summary

TUI Cruises GmbH is seeking a proactive MOC Support Engineer to provide 24/7/365 technical support to engineers and flight operations, ensuring fleet availability. You will monitor Aviatar, coordinate defect rectifications, and liaise with Engineering and Ops teams to minimize disruptions and optimize maintenance planning.

The role involves on-call support, liaison with line stations, and hands-on assistance in base or line maintenance when required. UK-based travel may be needed.

Qualifications

• Aircraft Engineering apprenticeship or equivalent industry experience.
• CAA/EASA A or B license preferred but not essential.
• Strong troubleshooting and technical recovery skills.
• Experience with Boeing BCS system and AMOS maintenance functions.
• Experience in Aircraft on the Ground resolution and recovery planning.
• Good communication and risk-based decision making in operations.

Responsibilities

• Monitor Aviatar platform for failure trends and system performance.
• Plan and implement troubleshooting to improve fleet reliability.
• Coordinate defect monitoring and rectification work scopes.
• Liaise with Engineering support on operational matters.
• Participate in daily calls with line stations and bases.
• Communicate fleet status to Ops, TOCC, GOC, Flight Ops teams.
• Respond to ACARS messages to support flight crew needs.
• Assist with AOG recovery including spares and logistics.
• Coordinate structural repairs with OEMs.
• Produce service orders for non-contracted MROs.
• Support operations in hands-on base or line maintenance as needed.

Skills

CAA/EASA license

Troubleshooting

Boeing BCS system

AMIS/AMOS knowledge

Aircraft on Ground recovery

Communication skills

Operational risk decisions

Office IT skills

Overseas travel readiness

Education

Aircraft Engineering apprenticeship

Tools

AMOS

MS Office

Job description

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network:We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

Are you ready to take on a dynamic role where you can make a real impact on fleet reliability and operational efficiency? We’re looking for a proactive and skilled MOC Support Engineer to join our team and provide top-tier technical support to engineers and flight operations 24/7/365.

As MOC Support Engineer, you will be part of a shift based team delivering world class technical support to engineers and flight operations across the group on a 24/7/365 basis. You will be involved in all

aspects relating to the continued technical availability of the Group fleet. In this role, you’ll report to the MOC Duty Manager

ABOUT THE JOB

• Monitoring and reviewing the Aviatar digital platform for failure trends and aircraft system performance, planning and implementing troubleshooting and rectification utilising in depth system knowledge to improve fleet reliability.
• Repetitive and repeat defect monitoring and coordination of rectification work scopes in a timely manner to reduce schedule interruptions.
• Liaising with Engineering support departments regarding all operational matters.
• Participation in daily calls to key line stations & 3rd party bases to discuss current aircraft defects, aircraft operational status and planned night stop maintenance. To establish on the day capabilities and maximise available ground time opportunity and realise E&M productivity benefits including contracted partners.
• Monitoring and communication to Ops team of fleet performance downgrades, liaising with Flight Ops and TUI Operations Control Centre as required to deliver the most up to date fleet operational status to TOCC, GOC and Flight Operations teams.
• Monitoring and reacting to Aircraft Communication Addressing and Reporting System messages as required to provide timely response to flight crew technical requests and reduce potential for FDC and improved OTP.
• Assisting the MOC Engineers with AOG recovery organisation, including spares requirement, technical documentation & travel and accommodation as required to reduce AOG recovery times.
• Assisting the MOC team with structural repair coordination including OEM communications.
• Production of Service Orders and associated maintenance data for non-contracted MRO’s as ad-hoc maintenance requirements occur.
• Supporting the Operation in a ‘hands on’ role where the need arises in either base or line maintenance environments.

ABOUT YOU

• Ability to hold CAA / EASA A or B License preferred but not essential.
• Recognised Aircraft Engineering apprenticeship or equivalent industry experience.
• Significant technical and trouble‑shooting experience.
• Knowledge of and experience with Boeing BCS system.
• Significant experience of Aircraft on the Ground resolution, both hands on and detailed recovery planning
• An excellent knowledge of AMOS, including maintenance planning functions and modification control
• A logical thinker with the ability to generate ideas, alternatives, and solutions
• Excellent communication skills with the ability to discuss & explain complex situations to all areas of the business.
• Make decisions based on operational risk with respect to Denied Boarding Compensation
• Strong organisational skills and sound office IT skills
• Willingness to support the operation at short notice, including overseas, when required

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Security Clearance Statement

• At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
• Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).

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