Airline Operations Controller

Tui Blue; Luton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Travel benefits

Discretionary bonus schemes

Health & wellbeing support

Job summary

TUI Operations Control Centre (TOCC) in Wigmore House is hiring for an Operations Watch role, monitoring flight statuses and coordinating with handling agents, crews and ground teams in a 24/7 operation.

You will use METAR/TAF data, coordinate with dispatch on routes and slots, and support disruption recovery with a focus on safety and punctuality. This role is based onsite in Luton, with start planned mid January 2027.

Qualifications

• Experience in an airline operations or ground handling environment is desirable.
• Strong understanding of operational aviation, technical and regulatory matters.
• Ability to stay calm under pressure and make sound judgments.

Responsibilities

• Monitor and update flight watch systems with real-time aircraft positions.
• Interpret METAR and TAF data to assess weather impacts on operations.
• Coordinate with flight dispatch on routes and slot requirements.
• Communicate operational information with stakeholders via phone, chat, and ACARS.
• Support turnaround times and OTP through proactive issue resolution.

Skills

Aviation operations knowledge

Shift work flexibility

Stakeholder communication

Team collaboration

Tools

ACARS

Network Operations Portal

Job description

This is an exciting role in our TUI Operations Control Centre (TOCC) with accountability for the operational planning, delivery, and control of airline operations in the operational control window.

Using key systems, your primary role will be one of flightwatch, responsible for monitoring and coordinating the status of flights across the TUI fleet – made up of the 5 Group TUI Airlines – and ensuring we are continually aware of where our aircraft are at all times, maintaining the highest safety standards whilst delivering the flying programme. You will report directly to the TOCC Operations Duty Manager to provide support and solutions when there is disruption to the normal operation, as well as liaising closely with internal colleagues within the TOCC in the Crewing, Customer and Engineering teams, and external colleagues such as our Group Operations Centre in Hannover and our service partners and providers across the TUI network.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift-based, covering a combination of day (7am - 7pm) and night (7pm - 7am) shifts, including Bank Holidays. Note that shift patterns may be subject to change in line with business requirements. The role is based fully onsite in our Wigmore House office.

Our next available start date is planned for mid January 2027 with Assessment Day due to take place on 17 November 2026.
Applications close 27 October 2026.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, generous travel benefits, descretionary bonus schemes, extensive health & wellbeing support, and more
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
  

ABOUT THE JOB

• Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams
• Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight operations
• Utilise Eurocontrol's Network Operations Portal to predict and plan for aircraft delays or disruptions
• Coordinate with flight dispatch regarding aircraft routes and ensure critical equipment lists are communicated
• Consider cost analysis, operational expenses, and regulatory requirements when making operational decisions
• Evaluate airport requirements and manage airport slot portfolio based on company and IATA guidelines
• Understand specific operational considerations for each airline and incorporate into decision-making processes
• Communicate effectively with stakeholders and service providers via phone, chat systems, and ACARS
• Administer operational tasks and ensure timely completion of key responsibilities
• Collaborate with Operations Duty Manager to resolve operational issues and maintain On-Time Performance (OTP)
• Facilitate communication of program-related information with internal and external stakeholders
• Stay updated on Emergency Response Procedures for all TUI airlines

ABOUT YOU

• Experience within an airline operational or ground handling environment preferable but not essential
• A sound understanding or experience of operational aviation, technical and regulatory matters
• A minimum age of 21 years
• Ability to stay calm and patient during high-pressure situations
• Maintaining a professional and respectful manner, with an excellent telephone etiquette
• Good level of computer literacy when dealing with multiple systems
• A passion and enthusiasm for all things aviation
• Able to quickly assimilate information, determine priorities and make decisions based on sound judgement
• Excellent team player able to work in a tight-knit and diverse operational environment in line with our TUI values

#LI-DD1
#LI-ONSITE

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

Safety and security are top priorities for us, so all job offers require successful completion of security checks before you can start. The specific requirements, timelines, and processes vary by country and may include professional references, criminal record checks for countries where you’ve recently lived, and any additional documentation required by local regulations, some of which may involve a cost depending on your location.
We’ll guide you through every step of the process. Your official start date will only be confirmed once all required checks have been completed and cleared, as employment can only begin after these requirements are satisfactorily met.