AOG & Operational Supply Chain Team Leader

TUI; Luton; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Travel benefits

Health & well-being support

Flexible working

Job summary

TUI is seeking an AOG Desk Team Leader to guide a dedicated team responsible for delivering critical aircraft parts, tooling, and logistics support, minimising aircraft downtime and ensuring safe operations.

You will lead people, improve processes, and collaborate across the airline to impact performance in our growing aviation business. The role is advertised until 5 November 2026 and offers a comprehensive benefits package.

Qualifications

• Degree level / NVQ level 5 or equivalent.
• Aviation background with management experience.
• Strong IT skills and knowledge of engineering systems.
• Experience in managing and delivering change in a unionised environment.
• Excellent communication, presentational and negotiation skills.
• Proven ability to employ analytical tools to improve performance.
• Understanding of Human Factors within the maintenance environment.
• Demonstrable capability of effective performance management.

Responsibilities

• Drive improvement of general procurement processes to increase efficiency and ensure compliance.
• Ensure correct ordering, purchase order placement, track delivery compliance and accounts payable issue resolution.
• Work closely with the Operational Supply Chain Team Leaders across the group.
• Understand how to get the best from our AMOS system, improving processes and tools.
• Co-ordination of all staff allocated to their control within your work area, provide briefings, guidance and support, necessary to deliver assigned daily work plan.
• Monitor task progress and take necessary action to deliver in agreed timescale / budget completing all paperwork in an accurate and timely manner.
• Accountable for monitoring team compliance with departmental procedures; Health and Safety, Airport Regulations and Bylaws.
• Review staff resource plans & training matrix to ensure sufficient staff are available to meet the required departmental work commitments and regulatory requirements.
• Agree appropriate targets that will allow performance to be measured, and take necessary action if effectiveness falls.
• In the absence of the Northern Region Operational Supply Chain Manager you will be required to assume responsibility.

Skills

Aviation management experience

Strong IT skills

Analytics tools usage

Effective performance management

Excellent communication

Negotiation skills

Education

Degree level / NVQ level 5 or equivalent

Job description

Join TUI Airline and help keep our fleet moving. As AOG Desk Team Leader, you will lead a dedicated team responsible for delivering critical aircraft parts, tooling, and logistics support whenever and wherever they are needed. Your leadership will directly contribute to minimising aircraft downtime, supporting safe operations, and delivering a reliable experience for our customers.

Working at the heart of our operational supply chain, you'll have the opportunity to lead people, improve processes, collaborate with colleagues across the airline, and make a real impact on the performance of our growing aviation business.

This role will be advertised until 5th of November 2026

About Our Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About The Job

• Drive improvement of general procurement processes to increase efficiency and ensure compliance
• Ensure correct ordering, purchase order placement, track delivery compliance and accounts payable issue resolution
• Work closely with the Operational Supply Chain Team Leaders across the group
• Understand how to get the best from our AMOS system, improving processes and tools
• Co-ordination of all staff allocated to their control within your work area, provide briefings, guidance and support, necessary to deliver assigned daily work plan
• Monitor task progress and take necessary action to deliver in agreed timescale / budget completing all paperwork in an accurate and timely manner
• Accountable for monitoring team compliance with departmental procedures; Health and Safety, Airport Regulations and Bylaws
• Review staff resource plans & training matrix to ensure sufficient staff are available to meet the required departmental work commitments and regulatory requirements
• Agree appropriate targets that will allow performance to be measured, and take necessary action if effectiveness falls
• In the absence of the Northern Region Operational Supply Chain Manager you will be required to assume responsibility

About You

• Degree level / NVQ level 5 or equivalent
• Aviation background with management experience
• Strong IT skills and knowledge of engineering systems
• Experience in managing and delivering change in a unionised environment
• Excellent communication, presentational and negotiation skills
• Proven ability to employ analytical tools to improve performance
• Understanding of Human Factors within the maintenance environment
• Demonstrable capability of effective performance management
• Strong communicator and negotiator
• General financial and commercial acumen

DEI-Statement

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline.

Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years.