Mobility Support Advisor: Empathetic Customer Care

Handicare Stairlifts UK; Guiseley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Overtime pay

Weekend pay rates

Full training provided

Job summary

Handicare Stairlifts UK in Guiseley is seeking a Customer Service Advisor to support customers who rely on mobility products to stay independent. You’ll handle inbound calls, respond to emails, and help with installation appointments and service requests.

This role focuses on empathy, clear communication and problem solving. You’ll liaise with installers and engineers, confirm installation dates, process orders, and represent the business professionally.

Qualifications

• Excellent communication skills, both over the phone and in writing.
• A genuine ability to listen and show empathy.
• A positive, can-do attitude and strong work ethic.
• Good IT skills and confidence using Microsoft Office and business systems.
• Strong organisation and time management skills.
• The ability to work effectively as part of a team.

Responsibilities

• Taking inbound calls, making outbound calls and responding to customer emails.
• Helping customers with installation appointments, service requests and maintenance queries.
• Providing reassurance and support when customers experience issues with mobility equipment.
• Liaising with installers, engineers and colleagues across the business to resolve customer concerns.
• Confirming installation dates and guiding customers through the installation process.
• Completing order entry and associated administration tasks.
• Building positive relationships with customers and representing the business in a professional manner at all times.

Skills

Customer service

Communication

Empathy

Teamwork

Time management

Tools

Microsoft Office

Job description

Handicare Stairlifts UK in Guiseley is seeking a Customer Service Advisor to support customers who rely on mobility products to stay independent. You’ll handle inbound calls, respond to emails, and help with installation appointments and service requests.

This role focuses on empathy, clear communication and problem solving. You’ll liaise with installers and engineers, confirm installation dates, process orders, and represent the business professionally.