Mobility Advisor

Allied Vehicles; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Generous annual leave

Life cover

Profit share

Salary reviews

Health support

EV leasing

Free parking

Cycle to work

Discounts

Rewards program

On-site canteen

Job summary

Allied Vehicles is hiring a Mobility Advisor to join our Sales team. You’ll help customers find the right wheelchair accessible vehicle, guiding them through options and lease renewals with a focus on exceptional service.

Based in Scotland, you’ll handle inbound and outbound calls, build rapport with diverse customers, and maintain accurate records while contributing to team targets. A strong customer-first mindset is essential.

Qualifications

• Previous sales experience, preferably in a telephone or contact centre environment.
• Outstanding communication and customer service skills.
• A positive, motivated and target-driven approach.

Responsibilities

• Speak with customers by phone, email and online enquiries to understand requirements and help find the best wheelchair accessible vehicle.
• Provide expert guidance on our wheelchair accessible vehicle range.
• Contact existing customers approaching lease end to discuss renewal options.
• Build strong relationships and deliver an exceptional customer experience.
• Maintain accurate customer records and information.
• Work towards individual and team targets while identifying opportunities to help customers.

Skills

Sales experience

Communication

Customer service

Rapport building

Organizational skills

Target-driven

Job description

At Allied Vehicles, we design,developand manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles,taxisand minibuses.

As well as manufacturing vehicles,we'reproud to provide industry-leading aftersales support, servicing, repairs and maintenance, andwe'reScotland's largest independent parts distributor.

As a family-owned, high-performing business, we are committed to quality, innovation and delivering exceptional customer experiences.

The Opportunity:

We are looking for a Mobility Advisor to join our Sales department. This is an exciting opportunity for a customer-focused and compassionate individual to help people find the right mobility solutions to enhance their independence and quality of life.

You'll play a key role handling inbound calls from customers looking to order a wheelchair accessible vehicle and outbound calls to existing customers to renew their lease.

What You’ll Be Doing:

• Speaking with customers by phone,emailand online enquiries to understand their requirements and help them find the most suitable wheelchair accessible vehicle.
• Providingexpert guidance on our wheelchair accessible vehicle range.
• Contacting existing customers approaching the end of their lease to discuss renewal options.
• Building strong relationships and delivering an exceptional customer experience.
• Maintainingaccuratecustomer records and information.
• Working towards individual and team targets whileidentifyingevery opportunity to help customers.

About You:

To succeed in this role, you’ll ideally have:

• Previoussales experience, preferably in a telephone or contact centre environment.
• Outstanding communication and customer service skills.
• A positive,motivatedand target-driven approach.
• The ability to build rapport quickly and communicate effectively with a wide range of customers, including those who mayrequireadditionalsupport.
• Strong organisational and administrative skills.

Why Join Us?

We believe in taking care of our people, andthat’swhy we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:

• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensureyou'rerewarded for your contributions.
• 24/7 Health Support: GP24 byHealthHeroprovides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry-leadingperksand discounts at your fingertips plus a holiday purchase scheme and EV leasing throughOctopusEV.
• Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long-service awards program.

Hours of work are

Monday – Thursday 8.45am – 6pm and Friday 9am – 5pm.

Our rota includes one Saturday shift every 4–6 weeks (9am-5pm). To support work-life balance, colleagues scheduled to work a Saturday receive the Friday before off.

The salary is £27,976 per annum + bonus.

We are an Equal Opportunities employer and encourage applications from all members of the community.

We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.