Mobile Supervisor

Kingdom Services Group Ltd; Leicester; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Company van

Fuel card

Uniform provided

Training and development

Permanent full-time

Job summary

Kingdom Services Group Ltd. is seeking a professional Mobile Supervisor to oversee security operations across Tesco locations in Leicester. You will supervise Security Officers, perform audits, and ensure high standards of service, safety, and loss prevention across multiple sites.

The role requires flexibility to work 5 days out of 7, including weekends and bank holidays, with a focus on proactive management and clear incident reporting to protect staff and customers.

Qualifications

• Valid SIA Security Licence (Door Supervisor, Security Guarding or Close Protection accepted).
• Full UK Manual Driving Licence.
• Retail security experience.
• Supervisory or Mobile Security experience preferred.
• Strong knowledge of loss prevention procedures.
• Excellent communication and customer service skills.
• Ability to handle challenging situations calmly and professionally.
• Flexible working hours, including evenings and weekends.
• Strong report writing and incident management skills.

Responsibilities

• Conduct mobile patrols and security visits across multiple Tesco stores in Leicester.
• Supervise on-site Security Officers and maintain professional standards.
• Carry out store audits, inspections and quality checks.
• Support stores during busy periods and high-risk locations.
• Respond to incidents including theft and alarm activations.
• Investigate security concerns and elevate where needed.
• Ensure compliance with client requirements and company procedures.
• Monitor performance and provide coaching to Security Officers.
• Assist with staff inductions and training.
• Prepare detailed incident reports and handover documents.
• Liaise with clients and store management teams.
• Cover shifts to maintain service levels and support loss prevention.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Mobile Supervisor (Permanent Full Time)

Location

Tesco Mobile Support, Leicester, LE1 3HP

Pay Rate

£14.87 Per hour

Hours

Hours Per Week

Contract

Permanent, Full Time

Shift Pattern

Working 5 days out of 7, Monday to Sunday, including weekends and bank holidays.

Typical Shifts Include

• 06:00 - 15:00
• 10:00 - 22:00
• 11:00 - 23:00
• 14:00 - 00:00
• 15:00 - 23:00

Benefits

• Company Van Provided
• Fuel Card Provided
• Permanent Full-Time Position
• Company Uniform Provided
• Ongoing Training and Development Opportunities

About The Role

We are looking for a professional and reliable Mobile Supervisor to oversee security operations across multiple Tesco locations within the Leicester area. This is a hands-on supervisory role responsible for supporting security teams, maintaining high standards of service delivery, preventing loss and ensuring the safety of colleagues, customers and company assets.

The successful candidate will be flexible, proactive and capable of working independently while managing security operations across a variety of sites.

Key Responsibilities

• Conduct mobile patrols and security visits across multiple stores and locations
• Supervise and support on-site Security Officers, ensuring professional standards are maintained
• Carry out store audits, inspections and quality checks
• Support stores during busy trading periods and at higher-risk locations
• Respond to incidents including theft, anti-social behaviour, aggressive customers and alarm activations
• Investigate security concerns and elevate incidents where necessary
• Ensure compliance with assignment instructions, client requirements and company procedures
• Monitor performance and provide coaching, support and guidance to Security Officers
• Assist with staff inductions, training and development
• Complete detailed incident reports, patrol records and handover documentation
• Liaise professionally with clients and store management teams
• Cover security shifts when required to maintain service levels
• Support loss prevention initiatives and crime reduction strategies

Essential Requirements

• Valid SIA Security Licence (Door Supervisor, Security Guarding or Close Protection accepted)
• Full UK Manual Driving Licence
• Previous Retail Security experience
• Previous Supervisory or Mobile Security experience preferred
• Strong understanding of loss prevention and retail security procedures
• Excellent communication and customer service skills
• Ability to manage challenging situations professionally and confidently
• Flexible approach to working hours, including evenings and weekends
• Strong report writing and incident management skills

Personal Attributes

• Professional and approachable
• Calm under pressure
• Strong leadership and organisational abilities
• Excellent attention to detail
• Reliable and self-motivated
• Customer focused with a firm but fair approach
• Able to work independently and use initiative

Health, Safety & Compliance

• Ensure all duties are carried out in accordance with company policies and procedures
• Promote a safe and secure environment for customers, colleagues and visitors
• Report and elevate risks, hazards and incidents appropriately
• Comply with all Health & Safety legislation and security regulations