Mobile Service Technician

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Smart Building and Technology solutions is seeking a Mobile Service Engineer to join their team. This role involves providing technical support and maintenance for diverse smart systems, engaging with clients, and ensuring optimal performance and satisfaction. Ideal candidates will have experience in AV integration and strong troubleshooting skills, as well as a valid UK driving license for regular travel.

Qualifications

• Proven hands-on experience with Smart Building Systems and AV integration technologies.
• Skilled in connecting and configuring devices on IP networks.
• Confident interpreting wiring schematics and technical documentation.

Responsibilities

• Travel to client locations to diagnose and repair faults in smart technologies.
• Conduct scheduled health checks on installed systems.
• Maintain accurate records of site visits and work completed.

Skills

Troubleshooting power and network issues

Excellent Communication

Fault-finding

Diagnostic abilities

Job description

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Hereworks is a provider of commercial Smart Building & Technology solutions throughout Ireland and beyond. We offer end-to-end solutions including Smart Building Technologies, IoT, Audio Visual Solutions, Telecommunication Systems and much more. We are unique in our ability to provide an integrated approach to our clients’ needs, ensuring that client brand and communication goals are met in a powerful combination of relevant solutions.

What’s the opportunity? (Role)

We are currently seeking an ambitious, self-motivated, hard-working individual to become part of the Hereworks Team as a Mobile Service Engineer. The successful candidate will be the front line of Hereworks’ service operations, providing technical support, maintenance, and issue resolution for deployed Smart Building & AV systems. This role is crucial to ensuring system uptime, optimal performance, and a high level of client satisfaction.

What will you be doing? (Responsibilities)

• On-site Support & Repairs: Travel to client locations to diagnose, troubleshoot, and repair faults in room booking systems, integrated smart technologies (lighting, HVAC controls, occupancy sensors) AV systems (Crestron, AMX, QSC, Extron, etc.)
• Preventive Maintenance: Conduct scheduled health checks on installed systems to ensure continued performance and early fault detection
• System Updates & Upgrades: Install firmware and software updates, reconfigure hardware, and apply patches as per manufacturer or Hereworks recommendations
• Client Engagement: Communicate clearly with end-users and site facilities teams, offering guidance and training where needed. Act as an ambassador for Hereworks on-site
• Documentation & Reporting: Maintain accurate records of site visits, work completed, parts used, and follow-up actions in the company's CRM or service management system
• Collaboration: Work closely with the design, projects, and software engineering teams to feedback on system performance and client usage trends

What do you need? (Requirements)

• Proven hands-on experience with Smart Building Systems, BMS, and AV integration technologies
• Solid understanding of IoT devices, cloud-connected systems, and Power over Ethernet (PoE) infrastructure
• Strong field experience on construction sites in technical roles (CCTV, AV, alarms, electrical, etc.)
• Skilled in connecting and configuring devices on IP networks
• Proficient in troubleshooting power and network issues
• Experienced in using diagnostic tools such as multi-meters and LAN testers
• Confident interpreting wiring schematics, network diagrams, and technical documentation
• Familiar with a wide range of BMS platforms and AV control systems
• IT proficient, especially with Windows PCs and basic networking principles
• Excellent fault-finding and diagnostic abilities with a proactive, customer-focused approach
• Excellent Communication and People skills
• Holds a full UK driving license and willing to travel regularly to client sites

Desired but not Essential

• Certifications such as CTS, KNX Partner, Crestron DMC-E, or similar
• Understanding of sustainability and energy management goals in smart buildings
• Strong experience with Building Management systems, including the configuration, and maintenance of BMS systems, IoT Sensors and Access Control