Mobile Service & Compliance Manager

Mitie Group plc.; Wales; Hybrid; GBP 36.000 - 48.000; Vollzeit

Zusammenfassung

Mitie is seeking a Service Support Manager to oversee delivery standards across multiple sites in Wales. The role is mobile and requires regular site visits, with a 37.5-hour week from Monday to Friday. You will manage audits, SLAs, and safety compliance while coordinating wages and HR processes.

Ideal candidates will have prior management experience, excellent customer service skills, and strong organisation. A UK driving licence is essential; IOSH qualification is highly desirable.

Qualifikationen

• Proven track record in supervising teams and delivering service standards.
• Strong customer service and communication capabilities.
• Excellent organisational and time management abilities.
• Proficient with Microsoft Office and basic IT tools.
• Full UK driving licence; company car provided (benefit).
• IOSH Health & Safety qualification is highly desirable.

Aufgaben

• Build relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Oversee daily wages and ensure Health & Safety compliance.
• Adhere to Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies.

Kenntnisse

Management experience

Customer service

Communication skills

Organisation

IT literacy

UK driving licence

Ausbildung

IOSH Health & Safety qualification

Jobbeschreibung

Mitie is seeking a Service Support Manager to oversee delivery standards across multiple sites in Wales. The role is mobile and requires regular site visits, with a 37.5-hour week from Monday to Friday. You will manage audits, SLAs, and safety compliance while coordinating wages and HR processes.

Ideal candidates will have prior management experience, excellent customer service skills, and strong organisation. A UK driving licence is essential; IOSH qualification is highly desirable.