Multi-Site Service Manager – Mobile & Hybrid Leader

Mitie Cleaning & Hygiene Services; Exeter; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services in Exeter is seeking a Service Support Manager to oversee mobile site visits and ensure delivery of high cleaning standards. You will manage SLA compliance, audits, and safety procedures while building strong relationships with contract clients across multiple sites.

The role requires leadership experience, excellent communication, and strong organisational skills. A full UK driving licence is essential as the position covers Exeter and surrounding areas.

Qualifications

• Previous management experience and proven leadership.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK driving licence (company car provided).
• IOSH Health & Safety qualification is highly desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures.

Skills

Leadership

Customer service

Communication

Time management

IT literacy

Driving licence

Safety awareness

Education

IOSH Health & Safety qualification

Tools

MS Office

Job description

Mitie Cleaning & Hygiene Services in Exeter is seeking a Service Support Manager to oversee mobile site visits and ensure delivery of high cleaning standards. You will manage SLA compliance, audits, and safety procedures while building strong relationships with contract clients across multiple sites.

The role requires leadership experience, excellent communication, and strong organisational skills. A full UK driving licence is essential as the position covers Exeter and surrounding areas.