Mobile Retail Security Officer | Customer Service

OCS; Swindon; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

OCS UK & Ireland is seeking Mobile Retail Security Officers to support multiple supermarket locations. You will deter theft, patrol stores, monitor CCTV, and respond to incidents while delivering excellent customer service. Flexibility to travel between sites and work evenings/weekends is required.

The role emphasizes professional conduct, strong observation, and effective communication to support loss prevention across retailer environments.

Qualifications

• Must have Right to Work in the UK and be eligible for enhanced DBS and BS7858 clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Full UK driving licence and access to own vehicle.
• Previous retail security or customer-facing experience preferred.
• Strong observation and decision-making skills.
• Confident handling of confrontation and conflict situations.
• Excellent written and verbal communication.
• Reliable, proactive and professional attitude.
• Flexible to work across multiple locations and shifts.
• Willingness to work evenings, weekends and bank holidays.

Responsibilities

• Provide high-profile security presence to deter theft and store-related incidents.
• Conduct patrols across shop floors, entrances and perimeters.
• Monitor CCTV and identify suspicious activity in real time.
• Respond quickly to incidents, alarms and emergencies.
• Carry out searches in line with policies and legal requirements.
• Liaise with store management to address risks and support loss prevention.
• Produce clear incident reports promptly and accurately.
• Deliver professional customer service and assist with queries.
• De-escalate situations calmly and safely.
• Ensure compliance with health & safety, legal and client procedures.
• Travel between sites to support wider security operations.

Skills

Right to work in UK

DBS and BS7858 clearance

SIA licence

Full UK driving licence

Retail security experience

Observation & decision-making

Communication skills

Flexibility across locations

Evenings & weekend work

Job description

OCS UK & Ireland is seeking Mobile Retail Security Officers to support multiple supermarket locations. You will deter theft, patrol stores, monitor CCTV, and respond to incidents while delivering excellent customer service. Flexibility to travel between sites and work evenings/weekends is required.

The role emphasizes professional conduct, strong observation, and effective communication to support loss prevention across retailer environments.