Mobile Repair Technician — Commission-Eligible Tech Fixer

iSmash; Gloucester; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Career development

Company pension

Holiday allowance

Relocation support

Supportive culture

Job summary

iSmash is seeking a Mobile Phone Repair Technician in West London to deliver fast, high-quality smartphone and tablet repairs while delivering outstanding customer service. You’ll diagnose issues, advise on repair options, and keep a clean, safe workspace in a lively retail setting.

The role reports to the In-Store Manager and offers a salary in the 27k range with commission, plus development opportunities within a growing UK network.

Qualifications

• Proven experience repairing smartphones and tablets, including brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• Genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast-paced retail environment.

Responsibilities

• You will play a key role in delivering high-quality repairs and excellent customer experiences.
• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
• Diagnose and troubleshoot device issues using your technical judgement
• Provide clear advice and guidance to customers on repair options and solutions
• Recommend suitable accessories and protection products
• Maintain a clean, organised and safe workspace
• Follow repair standards and safety guidelines at all times

Skills

Smartphone repair

Tablet repair

Customer service

Attention to detail

Fast-paced environment

Mobile technology

Job description

iSmash is seeking a Mobile Phone Repair Technician in West London to deliver fast, high-quality smartphone and tablet repairs while delivering outstanding customer service. You’ll diagnose issues, advise on repair options, and keep a clean, safe workspace in a lively retail setting.

The role reports to the In-Store Manager and offers a salary in the 27k range with commission, plus development opportunities within a growing UK network.