Mobile Mapping Tech Support Specialist

KOREC Group; United Kingdom; Remote; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Training & development

Holiday entitlement 23 days + bank

Pension & life insurance

Perkbox benefits

Employee assistance programme

Job summary

KOREC Group, a leading geospatial technology provider in the UK and Ireland, seeks a Mobile Mapping Technical Support specialist to assist customers and internal teams with mobile mapping systems, data capture and processing workflows. You will troubleshoot issues, ensure data quality and deliver effective technical guidance.

You will work closely with the KPS team, travel to customer sites as required and help develop end-to-end mapping solutions using Trimble and related software tools.

Qualifications

• Experience in geospatial, surveying, mapping or related technical environment.
• Good understanding of geospatial data collection, positioning systems, LiDAR, GNSS or 3D scanning technologies.
• Experience with technical software and ability to troubleshoot hardware/software issues.
• Strong analytical and problem-solving skills with a methodical approach to challenges.
• Good attention to detail, especially with technical data and QA processes.
• Confident communication, able to explain technical information to customers and colleagues.
• Proactive, organised, self-motivated with ability to manage multiple tasks.
• Willingness to travel to customer/project sites; driving licence.
• Experience providing technical support or customer training in geospatial equipment.

Responsibilities

• Provide technical support for mobile mapping hardware, software and related geospatial technologies.
• Assist customers and internal teams with setup, configuration, operation and troubleshooting of mobile mapping systems.
• Support data capture activities, ensuring equipment operates correctly and data is collected accurately.
• Assist with processing and managing mobile mapping datasets (LiDAR, GNSS, georeferenced imagery).
• Identify, investigate and resolve technical issues in equipment and workflows.
• Support QA of processed mapping data and project deliverables.
• Provide remote and on-site technical assistance to customers; offer practical guidance.
• Collaborate with KPS team to support projects from preparation to data delivery.
• Assist with customer demonstrations, training and product familiarisation.
• Maintain records of issues, troubleshooting activities and resolutions.
• Collaborate with support, sales, product teams to ensure positive customer experience.
• Keep up to date with developments in mobile mapping technology and best practices.
• Follow health and safety procedures on sites.

Skills

Geospatial data

LiDAR

GNSS

3D scanning

Technical troubleshooting

Customer support

Tools

Trimble Business Center

Trimble MX Office

POSPac MMS

Terrasolid

Job description

KOREC Group, a leading geospatial technology provider in the UK and Ireland, seeks a Mobile Mapping Technical Support specialist to assist customers and internal teams with mobile mapping systems, data capture and processing workflows. You will troubleshoot issues, ensure data quality and deliver effective technical guidance.

You will work closely with the KPS team, travel to customer sites as required and help develop end-to-end mapping solutions using Trimble and related software tools.