Mobile Helpdesk Engineer – Onsite IT Support

OpalTec International Ltd; West of England; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Nest pension scheme

Private Health Insurance

Critical Illness & Death in Service (1

Regular Training on Solutions and Tech

Job summary

OpalTec International Limited is a leading provider of mobile and identification technology solutions to supply chain businesses. The role involves 1st & 2nd line helpdesk support, logging and diagnosing mobile device issues, and updating customers on progress.

You will join a growing technical team with training to become a skilled Helpdesk Engineer, supporting enterprise level systems. The role is based at Avonmouth, Bristol, with full-time hours 8:30–17:00, salary £26k–£28k, and benefits

Qualifications

• Excellent spoken and written English, good organisational and fault-finding skills.
• Experience in IT Helpdesk / Support roles.
• Familiarity with mobile operating systems and MDM platforms.

Responsibilities

• Manage the Helpdesk system; ensure inbound calls and emails are handled within SLA.
• Support mobile systems for company and clients.
• Provide technical support to field operatives and mobile device users.
• Carry out OS re-loads, stage devices for deployment.
• Provide quality and assurance for customers.
• Be an ambassador for the OpalTec team in all interactions with clients and business managers.

Skills

Helpdesk experience

English proficiency

Organisational skills

Fault-finding

Mobile device knowledge

MDM platforms knowledge

Tools

Freshdesk

SOTI

42Gears

AirWatch

Job description

OpalTec International Limited is a leading provider of mobile and identification technology solutions to supply chain businesses. The role involves 1st & 2nd line helpdesk support, logging and diagnosing mobile device issues, and updating customers on progress.

You will join a growing technical team with training to become a skilled Helpdesk Engineer, supporting enterprise level systems. The role is based at Avonmouth, Bristol, with full-time hours 8:30–17:00, salary £26k–£28k, and benefits