Mobile Funeral Services Specialist (London)

Life Services Group; Greater London; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

22 days annual leave

4% matched pension

Employee rewards platform (MyStaffShop

Eyecare support

Flu jab reimbursement

Lifestyle discounts

24/7 Employee Assistance Programme

On-site parking

Job summary

Dignity Funeral Directors, part of Life Services Group, is looking for a Mobile Funeral Service Specialist to support eight North & Central London branches, including Westminster, Kensington, Fulham, Westbourne Grove, Marylebone, Chiswick, Shepherd’s Bush and Hampstead. You will be the steady, compassionate presence when colleagues are away, ensuring families receive consistent care.

You’ll travel between branches across North & Central London, liaising with local teams, funeral directors and

Qualifications

• Travel between eight London branches as required.
• Experience in customer-facing or advisory roles.
• Warmth, empathy and resilience in emotionally sensitive situations.
• Accuracy and confidence with paperwork and documentation.
• Adaptability to different branches, teams and schedules, including some weekends.

Responsibilities

• Be the first point of contact for families, in person, by phone or by email, at whichever branch you’re supporting
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Introduce our wider services, including funeral plans, probate, wills and memorials
• Keep branches running smoothly, from viewings and chapel visits to diaries, payments and funeral records
• Slot in quickly with local teams and Funeral Directors, keeping our standards consistent across every branch

Skills

Customer service

Flexibility

Communication

Empathy

Attention to detail

Teamwork

Job description

Dignity Funeral Directors, part of Life Services Group, is looking for a Mobile Funeral Service Specialist to support eight North & Central London branches, including Westminster, Kensington, Fulham, Westbourne Grove, Marylebone, Chiswick, Shepherd’s Bush and Hampstead. You will be the steady, compassionate presence when colleagues are away, ensuring families receive consistent care.

You’ll travel between branches across North & Central London, liaising with local teams, funeral directors and