Funeral Service Specialist (Mobile)

Dignity Group; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave (up to 22 days + bank)

Pension plan 4%

Employee rewards platform (MyStaffShop

Eyecare support

On-site parking

Counselling & Employee Assistance

Job summary

Dignity Funeral Directors is seeking a dedicated Funeral Service Specialist to cover eight London branches across North & Central London. You’ll be the primary contact for families, coordinating funerals with care and ensuring legal compliance, while building strong ties with local suppliers and communities.

Experience in customer-facing roles and flexibility to travel between branches is essential. Full-time, permanent position with training and support to deliver compassionate end-of-life

Qualifications

• Be the first point of contact for families, in person, by phone or by email, at whichever branch you’re supporting.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Introduce our wider services, including funeral plans, probate, wills and memorials.
• Keep branches running smoothly, from viewings and chapel visits to diaries, payments and funeral records.
• Slot in quickly with local teams and Funeral Directors, keeping our standards consistent across every branch.

Responsibilities

• Be the first point of contact for families, in person, by phone or by email, at whichever branch you’re supporting.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Introduce our wider services, including funeral plans, probate, wills and memorials.
• Keep branches running smoothly, from viewings and chapel visits to diaries, payments and funeral records.
• Slot in quickly with local teams and Funeral Directors, keeping our standards consistent across every branch.

Skills

Customer-facing

Empathy

Documentation

Flexibility

Travel across branches

Job description

Funeral Service Specialist

Location: North & Central London. This is a mobile role covering eight of our funeral homes, in Westminster, Kensington, Fulham, Westbourne Grove, Marylebone, Chiswick, Shepherd’s Bush and Hampstead

Job Type: Full-time, permanent

Salary: £29,857.54 per annum

Be there for families wherever they need you

As our mobile Funeral Service Specialist, you’ll be the steady pair of hands our North & Central London funeral homes can count on. When a colleague is on holiday or off sick, or a branch is at its busiest, you’ll step in so families get the same warm, expert care whichever of our doors they walk through.

The role at a glance:

Working across 8 branches

• Westminster, Kensington, Fulham, Westbourne Grove, Marylebone, Chiswick, Shepherd’s Bush and Hampstead

You’ll work alongside trusted local names that have served their communities for generations, including J H Kenyon, W.S. Bond and Ronald P. Sherry.

When someone dies, you’ll often be the first person their family speaks to. How you listen, explain and guide them can shape how they remember one of the hardest days of their lives. Your week will change with where you’re needed, and you’ll get to know teams and communities right across North & Central London.

What You’ll Do

• Be the first point of contact for families, in person, by phone or by email, at whichever branch you’re supporting
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Introduce our wider services, including funeral plans, probate, wills and memorials
• Keep branches running smoothly, from viewings and chapel visits to diaries, payments and funeral records
• Slot in quickly with local teams and Funeral Directors, keeping our standards consistent across every branch

What You’ll Bring

• Flexibility to travel between branches across North & Central London, which are all well served by public transport
• Experience working directly with the public in a customer-facing or advisory role, such as sales, hospitality, financial services or healthcare
• Warmth, empathy and the resilience to stay calm in emotionally sensitive situations
• Accuracy and confidence with paperwork, contracts and documentation
• Adaptability: you’re happy working in different branches, with different teams, often at short notice, and you can be flexible on your hours, including some weekends, bank holidays and on-call

Experience in funeral services or bereavement care, a sales or product-advisory role, or Funeral Plan Consultant (FPC) training would be a bonus, but it isn’t essential. We’ll give you full training. You’ll find full details in the job description.

What You Can Expect From Us

• Time to recharge - Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Making work easier - Free on-site parking available at most of our locations.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.
• Grow with us - More career paths and leadership opportunities as our group grows.
• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.