Responsibilities:
- To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
- To provide a callout response for the client as detailed on the callout rota.
- To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
- To ensure equipment and surrounding area conform to agreed company standards.
- To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out.
- Working in a safe manner at all times, complying with current Health & Safety legislation and MS Maintenance Solutions ltd. H&S policy.
- Be punctual with paperwork and clients.
Team /Skill Specific
- To undertake fault finding relating to all nature of air conditioning equipment including VRV, VRF, split A/C and multi split systems. This includes liaison with manufacturers tech departments and other engineers/management – close communication.
- To undertake pressure leak tests. This includes being prepared with codes/details specific to kit to enable all valves to be open/system ready to accept OFN throughout system.
- To undertake compressor and other inline component replacements followed by pressure leak testing – followed to sound system reinstatement.
- To replace other system components not within the refrigerant circuit (i.e., fan motors/PCBs etc)
- To undertake all nature of full system servicing (internal and external units).
- To carry out full and conclusive F gas and reports documentation to a high detailed level in real time.
Administration/Reports
- To complete electronic worksheets and PDF/print reports on the day the work is carried out and left on site.
- Communicate professionally with the helpdesk and all staff members throughout the company, promoting a positive and collaborative working environment.
- To ensure the helpdesk is updated with your work status daily.
Finance
- To complete timesheets weekly.
- To submit all overtime via timesheet.
- To submit expenses weekly.
Communication
- To develop a good working relationship with co-workers and work closely with the helpdesk.
- Interact with clients in a professional and courteous manner, addressing their concerns, answering questions, and providing exceptional customer service.
- Ability to offer improved customer service.
Technical Skills, Knowledge & Experience
- Minimum A/C qualification – NVQ level 2. The NVQ level 3
- F-GAS Category 1
Soft Skills
- Presented in a clean and tidy manner to represent the company
- Be proactive and have the ability to locate and repair faults
- Well-organized with a customer-oriented approach
- Punctual
Qualifications
- IPAF Desired but not essential
- Pasma Desired but not essential