Employment Support Data and Systems Officer

WMJobs; Birmingham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

28 days annual leave + option to buy

Job summary

West Midlands Combined Authority (WMCA) is recruiting an Employment Support Data & Systems Officer to ensure accurate, secure data across WMCA and external systems, including TYF and PRaP. You will support referrals, manage participant activity, and provide training to delivery partners.

The role emphasizes data quality, system administration, and reporting to support monitoring, evaluation and financial assurance within Employment Support programmes.

Qualifications

• Experience handling high volumes of data across multiple digital systems.
• Experience working with internal and external stakeholders to build relationships.
• Experience providing systems support, guidance or training to colleagues or partners.
• Knowledge of GDPR and secure handling of personal data.

Responsibilities

• Process and manage Employment Support referrals and participant activity across internal and external systems.
• Maintain high-quality data, complete records, and ensure accuracy.
• Monitor the DWP PRaP system: validate referrals and record starts, changes and leavers.
• Produce and quality-check performance and earnings reports for stakeholders.
• Provide day-to-day systems support, guidance and training to local authorities and partners.
• Support system user administration, onboarding and audits.
• Respond to stakeholder queries and resolve system/data issues.
• Ensure secure data sharing in line with GDPR and WMCA policies.
• Identify risks and escalate where appropriate.
• Maintain records to support monitoring, evaluation and audit requirements.
• Collaborate to improve data quality, systems, workflows, and reporting.

Skills

Data handling

Stakeholder management

Systems support/training

GDPR awareness

Clear communication

Time management

Independent working

Cross-functional teamwork

Data quality improvement

Report production

Education

Level 3 in Business Administration or related

GCSE English & Maths (Grade C/4+)

Tools

Excel

Microsoft Office

Job description

West Midlands Combined Authority (WMCA),

We have a brilliant opportunity for an Employment Support Data & Systems Officer to join our team and play an important role in supporting the effective delivery of Employment Support programmes across the West Midlands.

You’ll be responsible for ensuring programme data is accurate, timely, secure and compliant, supporting the administration of referrals and participant activity across WMCA and external systems including Transfer Your File (TYF) and the DWP Provider Referral and Payments (PRaP) system.

You’ll also provide day‑to‑day systems support to delivery partners and local authorities, helping users navigate systems, resolve issues and maintain high-quality data. Your work will contribute directly to reliable programme monitoring, performance reporting, evaluation and financial assurance.

This is a great opportunity for someone who enjoys working with data and systems, solving problems and building effective relationships with a range of partners and stakeholders.

What You’ll Be Doing

• Processing and managing Employment Support programme referrals and participant activity across internal and external systems.
• Maintaining accurate, high‑quality data and ensuring records are complete and up to date.
• Monitoring and updating the DWP PRaP system, including validating referrals and recording starts, changes and leavers.
• Producing and quality‑checking performance and earnings reports for internal and external stakeholders.
• Providing day‑to‑day systems support, guidance and training to local authorities and delivery partners.
• Supporting system user administration, onboarding and audits.
• Responding to stakeholder queries and resolving system and data issues.
• Supporting secure and compliant data sharing in line with GDPR and WMCA policies.
• Identifying risks and issues early and escalating where appropriate.
• Maintaining comprehensive records to support monitoring, evaluation and audit requirements.
• Working with programme colleagues to improve data quality, systems, workflows and reporting processes.
• Keeping up to date with system changes, DWP requirements and relevant internal processes.
• Supporting the validation of programme activity that may influence financial claims and payments.
• Contributing to effective programme reporting and information that supports decision making.

What’s Essential

• Experience handling, processing and maintaining high volumes of data across multiple digital systems.
• Experience working with a range of internal and external stakeholders and building effective working relationships.
• Experience providing systems support, guidance or training to colleagues, customers or partners.
• Working knowledge of digital workflows, system administration and user management.
• A sound understanding of GDPR and the secure handling of personal and sensitive information.
• Strong communication skills and the ability to explain information clearly to different audiences.
• Effective time management and the ability to work independently and as part of a cross‑functional team.
• Intermediate Excel skills, including using formulas and creating and managing workbooks and worksheets.
• Advanced proficiency in Microsoft Office, including producing and editing reports and presentations, creating charts and graphs, and managing calendars and schedules.
• Education to Level 3 standard, or equivalent relevant experience, in Business Administration, Digital Administration, Information Management or a related discipline.
• GCSE English and Mathematics at Grade C/4 or above, or equivalent.

Why join us?

This is an opportunity to be part of a team delivering important Employment Support programmes across the West Midlands.

You’ll work with colleagues, local authorities and delivery partners to make sure the information behind these programmes is accurate, reliable and well managed. Your work will help ensure participants are supported effectively, programme performance can be understood, and funding and activity are properly recorded and assured.

If you’re someone who enjoys working with data, systems and people, takes pride in getting the detail right and likes finding practical solutions to problems, we’d love to hear from you.

Due to the nature of this role and the handling of personal and sensitive resident data, the successful candidate will be required to undertake a satisfactory DBS check.

Location

The location for this role is Summer Lane, Birmingham with at least 2 days a week spent in the office.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([e-mail]).

Salary And Benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year‑on‑year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e‑bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest‑free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big‑name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top‑rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser‑focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it’s needed most. What you do, really matters. Your expertise will help make a big difference, improving people’s lives, every day.

Our Values and Behaviours.

• Collaborative - We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven - We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative - We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don’t fit the traditional "perfect candidate" mould.

We gladly consider part‑time, flexible, and job share arrangements, so please don't let these factors deter you.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non‑UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).