Milton Keynes IT Helpdesk: Student & Distribution Support

The Open University UK; Milton Keynes; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

The Open University is seeking a Computing & Distribution Helpdesk Advisor in Milton Keynes. You will provide frontline IT support for students and staff, handling inquiries about course materials and IT issues, and recording interactions in VOICE.

The role requires on-site work with occasional home-working weeks, and a shift pattern from 8:00–16:00 or 9:00–17:00, Monday to Friday. A fixed-term contract runs to 30 November 2027.

Qualifications

• Experience in a Helpdesk or Service Desk environment.
• Customer service experience with varied user base.
• Strong communication and interpersonal skills.
• Ability to manage and improve administration processes.
• Use of IT systems and Microsoft Office to resolve issues.
• Able to interact directly with students and staff.

Responsibilities

• Provide frontline IT helpdesk support via phone, email and web chat.
• Record, track and update enquiries in the management system (VOICE).
• Coordinate with distribution centre teams for order processing and proofs of delivery.
• Raise queries with delivery suppliers and support testing of new systems.
• Contribute to knowledge base and train new team members.
• Attend meetings, build relationships with stakeholders, and participate in pilots.

Skills

Helpdesk experience

Customer service

Communication skills

Organisational skills

Problem solving

IT systems proficiency

Job description

The Open University is seeking a Computing & Distribution Helpdesk Advisor in Milton Keynes. You will provide frontline IT support for students and staff, handling inquiries about course materials and IT issues, and recording interactions in VOICE.

The role requires on-site work with occasional home-working weeks, and a shift pattern from 8:00–16:00 or 9:00–17:00, Monday to Friday. A fixed-term contract runs to 30 November 2027.