Migrations Support Specialist- FTC

JR United Kingdom; Maidenhead; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in IoT connectivity is seeking a Migrations Support Specialist to facilitate seamless customer transitions. In this role, you will manage customer migrations, ensuring data accuracy and satisfaction while utilizing tools like Zendesk and PowerBI. You will collaborate with various stakeholders to enhance operational efficiency and customer experiences. Join a creative and supportive environment that values diversity and promotes continuous improvement. This position offers a hybrid working model, allowing flexibility while maintaining strong teamwork. If you're passionate about customer service and eager to make an impact, this opportunity is perfect for you.

Benefits

25 days holiday plus up to 5 additional days

Birthday off

Enhanced maternity/paternity leave

Pension

Private medical

Gym discounts

Optical cover

Sick pay

Cycle scheme

Onsite parking

Qualifications

• 1+ years in customer service or telco administration.
• Experience with omnichannel CRM systems preferred.

Responsibilities

• Manage end-to-end customer migrations ensuring data accuracy.
• Train customers and staff to improve migration processes.

Skills

Customer Service

Telco Administration

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Omnichannel CRM Systems

Communication Skills

Tools

Zendesk

PowerBI

SIMPro

Job description

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Migrations Support Specialist- FTC, Maidenhead

Client: Wireless Logic Ltd

Location: Maidenhead

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

What we’re all about:

Wireless Logic is a multi award-winning, market-leading business in IoT connectivity. Our mission is to make IoT management easy for any device, anywhere. With over 10 million IoT subscriptions in 165 countries and partnerships with 50 mobile networks, we connect to more than 750 networks worldwide, providing unmatched value across the IoT connectivity chain.

We innovate continuously, aiming to wow our customers with industry expertise, stellar support, and flexible, secure connectivity solutions across sectors like industry, agriculture, healthcare, security, transport, utilities, and smart cities.

Role Overview:

As a Migrations Support Specialist, you will ensure smooth transitions for our customers by guiding them through migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll work with various stakeholders to deliver exceptional service and maintain database integrity, impacting customer experience and operational efficiency.

Your Responsibilities:

• Manage end-to-end customer migrations, ensuring data accuracy and solutions tailored to customer needs.
• Provide regular updates to customers and internal teams on migration progress.
• Become an expert in Energy Metering migrations and the main migration types.
• Train customers and staff to improve migration processes.
• Implement continuous improvement initiatives to optimize migration and COO procedures.
• Use tools like Zendesk, PowerBI, and SIMPro to generate reports for decision-making.
• Review customer feedback to enhance migration experiences.
• Handle customer calls and chats efficiently via Zendesk.
• Maintain the accuracy of SIM provisioning systems and verify network batches.
• Build strong relationships with dealers and customers, providing support and guidance.
• Coordinate with network providers for SIM changes during migrations.

Required Skills and Experience:

• At least 1 year in customer service or telco administration, preferably with complex procedures.
• Experience supporting customers via omnichannel CRM systems.
• Background in services or telecommunications, especially with large contracts, is a plus.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent communication skills with attention to detail.

Desired Behaviors and Culture Fit:

• Proactive problem-solving and enthusiasm.
• Knowledge sharing and teamwork.
• Personable with strong rapport-building skills.
• Commitment to self-development.
• Positive attitude and organizational skills.
• Ability to work independently and take initiative.

Objectives for the Year:

• Successful customer migrations with high data accuracy and satisfaction.
• Implement process improvements for efficiency and customer experience.
• Deepen knowledge of Energy Metering migrations and serve as a team SME.

Why Join Wireless Logic?

• Creative, entrepreneurial environment with support and training.
• Valuing diversity, equity, and inclusion.

Benefits (UK):

• 25 days holiday plus up to 5 days additional.
• Birthday off, enhanced maternity/paternity leave, pension, private medical, gym discounts, optical cover, sick pay, cycle scheme, onsite parking, online discounts, employee assistance.

Next Steps:

We review applications within five days. Shortlisted candidates will be contacted for interviews, which may include virtual or face-to-face stages. We accommodate reasonable adjustments during the process.

Work Approach:

Hybrid working model combining office and remote work, fostering collaboration and flexibility.

We promote diversity, equity, and inclusion internally and externally.

By applying, you consent to data processing in line with GDPR. Contact us for data rights queries.