Middleware Platforms Support Lead - Vice President - IBM MQ - Banking

Scope AT Limited; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

Scope AT Limited is seeking a senior Middleware Platforms Support Lead at Vice President level to join its Production Management & Service Delivery function in London. The role focuses on hands-on leadership and resolving complex production issues that affect critical services.

You will act as a senior escalation point and drive improvements in platform resilience, automation, monitoring and operational performance within a global banking environment.

Qualifications

• Hands-on IBM MQ administration and production support experience.
• Experience with AutoSys or equivalent enterprise workload automation.
• Strong Splunk experience: log analysis, monitoring and troubleshooting.
• Experience supporting business-critical applications in an enterprise environment.
• Incident management, root cause analysis and technical remediation expertise.
• Experience improving platform resilience, automation and operational efficiency.
• Ability to own complex issues and provide senior technical leadership.
• Willingness to participate in on-call rotations and out-of-hours support.

Responsibilities

• Provide hands-on administration and production support across IBM MQ, AutoSys, Splunk and integration platforms.
• Lead investigation, diagnosis and resolution of complex technical incidents.
• Serve as senior technical escalation point for critical production issues.
• Drive platform engineering, automation and operational resilience improvements.
• Enhance monitoring, observability and alerting to improve service availability.
• Collaborate with infrastructure, application support, engineering and service management teams.
• Support business-critical services in a 24/7 production environment, including on-call and out-of-hours work.
• Improve technical standards, documentation and platform supportability.

Skills

Leadership

Incident management

Root cause analysis

On-call support

Collaboration

Tools

IBM MQ

AutoSys

Splunk

Job description

Middleware Platforms Support Lead - Vice President

Sector: Financial Services/Banking
Department: Production Management & Service Delivery

About the opportunity

Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production Management & Service Delivery function.

This is a senior, hands‑on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment.

The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform resilience, automation, monitoring and operational performance.

Key responsibilities

• Provide hands‑on administration and production support across IBM MQ, AutoSys, Splunk and enterprise integration platforms.
• Lead the investigation, diagnosis and resolution of complex technical incidents.
• Act as the senior technical escalation point for critical production issues.
• Drive platform engineering, automation and operational resilience improvements.
• Enhance monitoring, observability and alerting to improve service availability and reduce operational risk.
• Work collaboratively with infrastructure, application support, engineering and service management teams.
• Support business‑critical services within a 24/7 production environment, including on‑call, major incident and out‑of‑hours activities.
• Improve technical standards, documentation and platform supportability.

Essential skills and experience

• Strong hands‑on IBM MQ administration and production support experience.
• Experience with AutoSys or an equivalent enterprise workload automation platform.
• Strong practical experience with Splunk, including log analysis, monitoring and troubleshooting.
• Proven experience supporting business‑critical applications and services in an enterprise environment.
• Demonstrable expertise in incident management, root cause analysis and technical remediation.
• Experience improving platform resilience, automation and operational efficiency.
• Ability to take ownership of complex technical issues and provide senior‑level technical leadership.
• Willingness to participate in on‑call rotations and out‑of‑hours production support.