Middle East/Europe Sales Manager

Travel Trade Recruitment; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A luxury tour operator in Central London is seeking a Middle East/Europe Sales Manager to lead their sales team. This pivotal role involves driving sales growth, coaching sales consultants, and fostering a collaborative environment focused on exceeding customer expectations. The ideal candidate will have a proven sales background, exceptional leadership skills, and a passion for the travel industry.

Benefits

Enhanced Paid Parental Leave - 18 weeks full pay

Discounted trips

Company pension plan with contributions increasing over time

25 days annual leave plus bank holidays

Life Assurance (2x or 4x base salary)

Employee Assistance Program with wellbeing resources

£1,000 Recruitment Referral Bonus

Discounted gym membership

Cycle to work scheme

Regular Social Events

Qualifications

• Proven sales management experience with a record of exceeding targets.
• Strong knowledge of customer service in the travel industry.
• Confident and energetic communicator, able to lead and inspire teams.

Responsibilities

• Drive sales growth through effective team leadership.
• Implement innovative incentives and ensure a competitive environment.
• Manage team resources and assess capacities to handle enquiries effectively.

Skills

Sales Leadership

Customer Service

Team Motivation

Job description

Luxury Tour Operator in Central London seeking an Middle East/Europe Sales Manager!

To drive sales growth by delivering excellent customer service and optimizing the conversion rate from inquiries to bookings. This role will focus on team leadership through sales coaching, motivation, and leading by example. The Sales Manager will have a team of Sales Consultants that they will need to empower to achieve targets.

RESPONSIBILITIES:

• Cultivate a collaborative and competitive environment where everyone thrives. Recognize and reward top performers, inspiring excellence across the board.
• Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.
• Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.
• Utilize situational leadership to tailor your approach to each team member's needs, maximizing their development from new recruits to high performers through regular call listening and structured one-to-ones.
• Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume.
• Continuously assess team member capacity to distribute enquiries effectively and prevent overloading.
• Cultivate a culture where continuous learning and development are valued.
• Embed a culture where exceeding client expectations and going the extra mile are standard practice.
• Work closely with consultants, sales coordinators, and operations to ensure timely invoice delivery and a smooth client experience.
• Take ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.
• Proactively engage with other managers throughout the company to promote knowledge sharing and best practices.
• Collaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals.

ABOUT YOU:

• Consistent high performer with a history of exceeding sales targets and achieving outstanding customer service.
• Sales team leader/management experience is a strong plus.
• Passionate about the travel industry and a strong appreciation for the specific area of specialization.
• Confident communicator who thrives under pressure and maintains composure in challenging situations.
• Positive, energetic, and outgoing individual comfortable leading others with inspiration and encouragement.
• Proven track record within travel sales and a strong understanding of commercial aspects.
• Motivated by achieving results through your team and comfortable negotiating with suppliers.
• Excellent understanding of customer service and the needs of our clients. Committed to exceeding expectations.

WHAT WE OFFER:

• Competitive salary of £45,000 plus commission OTE £10,000
• Hybrid in Central London
• Enhanced Paid Parental Leave - 18 weeks full pay
• Discounted trips
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Life Assurance (2x or 4x base salary depending on job level and/or length of service)
• Employee Assistance Program - includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Discounted gym membership with Virgin Active
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

Interested? Apply here now or email [e-mail]