Mid-Market Customer Success Manager

Global-e Online Ltd.; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Mid-Market Customer Success Manager, where you'll play a pivotal role in fostering long-term relationships with clients and driving revenue growth. This hybrid position allows you to connect with C-level executives and provide strategic insights based on performance and market trends. You'll be the key point of contact for clients, ensuring their needs are met through collaboration with cross-functional teams. If you're passionate about client success and thrive in a dynamic environment, this opportunity is perfect for you to make a significant impact in the world of e-commerce.

Qualifications

• 1+ years experience in Account Management or Customer Success role.
• Strong analytical skills and excellent communication abilities.

Responsibilities

• Develop long-term relationships with clients and drive revenue growth.
• Prepare performance reports and support clients' strategic decisions.

Skills

Account Management

Customer Success

B2B Experience

Analytical Skills

Communication Skills

Negotiation Skills

Presentation Skills

Education

BA/BS degree or equivalent

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.

We are looking for a Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.

The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

This is a hybrid position with 3 days in the office and 2 days remote.

Responsibilities:

• Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analyzing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements:

• At least 1+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Excellent verbal and written English communication skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.