Customer Success Manager, Mid Market

Affinity.co; London; On-site; GBP 70,000 - 88,000; Full time

Job summary

A leading company in London is seeking a Customer Success Manager for their Mid-Market segment. The role involves driving renewals, advocating for customers, and collaborating with cross-functional teams. Ideal candidates will have extensive experience in customer success, excellent communication skills, and a passion for enhancing customer experiences.

Benefits

Health Insurance

Dental Insurance

Life Insurance

Pension Plan

Education Budget

Wellness Reimbursement

Virtual Team Building

Qualifications

• 5+ years of experience as a Customer Success Manager or similar role.
• Proven track record in achieving commercial targets in an enterprise SaaS setting.

Responsibilities

• Own a book of Mid-Market customers driving renewals and upsell.
• Act as a trusted advisor to customers to drive product adoption.

Skills

Interpersonal Skills

Communication

Organization

Time Management

Job description

Join to apply for the Customer Success Manager, Mid Market role at Affinity.co

Join to apply for the Customer Success Manager, Mid Market role at Affinity.co

At Affinity, we're passionate about our customer's success and looking for strategic, results-driven CSMs. Your job will combine commercial leadership and customer advocacy. You will drive renewals while working closely with our clients to understand and address their business needs. This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients' concerns above everything else. We hope you're excited about the prospect of shaping the customer experience at Affinity!

What will I be doing?

• Own a book of Affinity's Mid-Market customers driving renewals and upsell for these accounts.
• Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients.
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
• Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality.
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.
  
  

Qualifications:

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required

• 5+ years of experience as a Customer Success Manager, Account Manager, or similar role.
• Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
• Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities
• You have excellent interpersonal skills with a history of building strong business relationships.
• You're an influential communicator with experience presenting to small and large audiences.
• You're proficient in organization, account prioritization, and time management.
• Ability to orchestrate cross-functional resources to ensure the success of your clients.
• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.
• Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies.
  
  

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• We offer a very competitive compensation package along with equity.
• We pay for your health, dental, and life insurance.
• We offer a pension plan to help you plan for retirement.
• We provide an annual budget for you to spend on education and offer a comprehensive L&D program – after all, one of our core values is that we're #obsessedwithlearning!
• We support our employee's overall health and well-being and reimburse monthly for things such as; Home Internet, Meals, and Wellness memberships/equipment.
• Virtual team building and socials. Keeping people connected is essential.
  
  

Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $70,000.00 - $87,500.00 GBP Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

About Affinity

With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.

We use E-Verify

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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