Lead Student Success Manager (Remote Role)

RS Consult; London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading education technology company is seeking a Lead Student Success Manager to enhance the learner journey across their Career Accelerator portfolio. This remote role requires strategic leadership, focusing on student satisfaction and engagement while managing a high-performing team. The successful candidate will drive innovation in program delivery and ensure impactful learner experiences, contributing to the company's mission of redefining education for the future of work.

Qualifications

• Extensive experience in student success leadership within EdTech or Higher Education.
• Proven success in developing scalable student support systems.

Responsibilities

• Lead a high-performing team focused on the entire learner journey.
• Drive innovation and operational excellence in new programme launches.
• Define and track OKRs/KPIs related to satisfaction and retention.

Skills

Leadership

Analytical Skills

Decision Making

Community Building

Empathy

Education

Coaching Certification

Job description

Lead Student Success Manager (Remote Role)

1 day ago Be among the first 25 applicants

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is seeking an experienced and strategic Lead Student Success Manager to lead innovation and ensure excellence across the learner journey for our expanding Career Accelerator portfolio. This role is suited for someone who thrives in a fast-paced environment, can effectively scale systems and services, and has a careers-first approach to student success.

You will lead a high-performing team and be responsible for the entire learner journey—from onboarding to completion—with a focus on satisfaction, engagement, and career outcomes. Your work will influence our student support model and underpin FourthRev's philosophy on transformative education.

Your Mission

• Provide strategic leadership in designing and scaling the learner experience
• Monitor student satisfaction and retention metrics
• Foster a culture of continuous improvement and impact
• Develop scalable models for new programmes and learner personas

This role is central to ensuring every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do

• Own and drive the careers-first learner journey strategy
• Champion learner outcomes, satisfaction, and metrics
• Drive innovation and operational excellence in new programme launches
• Lead, coach, and develop a high-performing Student Success team
• Manage and develop the team to deliver impactful, learner-centered experiences
• Foster a performance-driven, outcomes-focused culture
• Handle complex learner cases as the point of escalation
• Refine and scale support systems to enhance operations
• Build team capabilities aligned with evolving learner needs
• Lead delivery of high-impact learner journeys across all Career Accelerators
• Focus on onboarding, orientation, and progression strategies
• Collaborate with Product teams to align support with programme design
• Develop learner-facing assets, content, and engagement initiatives
• Define and track OKRs/KPIs related to satisfaction, retention, and outcomes
• Analyze learner data and feedback to inform improvements
• Lead reporting and accountability across teams
• Design interventions to address learner blockers and needs
• Oversee success strategies for new programme launches
• Build readiness frameworks for launch and learner personas
• Establish feedback loops for continuous service improvement
• Create templates, playbooks, and scalable infrastructure for rollouts

Requirements

What You'll Bring

• Extensive experience in student success leadership within EdTech or Higher Education
• Expertise in learner journey design, community building, and service delivery
• Experience handling sensitive cases with confidentiality and empathy
• Proven success in developing scalable student support systems
• Strong analytical and decision-making skills
• Ability to manage risk and lead amidst ambiguity
• Passion for student success and career outcomes

Desirable

• Experience with postgraduate or mid-career professionals
• Familiarity with digital skills industries
• Coaching certification or relevant training
• Experience in project management or coordination

Benefits

Why Join FourthRev

FourthRev is redefining education for the future of work. In this role, you will shape our learner experience and scale its impact globally. Join a passionate, remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Education and Training
• Industries: IT Services and IT Consulting