Account Manager

Trustedtech; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Extra 4 Days of Annual Leave After 1 |

Pension Scheme

Quarterly Company Events

Monthly Team Lunches

Training, certification support & dev

Job summary

TrustedTech is seeking an Account Manager to own and grow a defined portfolio of mid-market Microsoft cloud customers in the UK. You will drive retention, renewals and expansion across Microsoft 365, Azure, and related services, while identifying upsell opportunities and aligning with customer objectives.

You will collaborate with Sales Support, Marketing, and Delivery teams to deliver a consistent customer experience and support CRM accuracy, forecasting, and pipeline reviews.

Qualifications

• 2+ years in a B2B technology or cloud services role.
• Experience working with Microsoft 365, Azure, or CSPs.
• Proven ability to contribute to account planning, opportunity execution, and pipeline management.

Responsibilities

• Own and manage a defined portfolio of mid-market Microsoft cloud customers.
• Drive retention, renewals, and expansion across Microsoft 365, Azure, and related services.
• Identify upsell/cross-sell opportunities aligned to customer objectives.
• Develop and execute account plans to increase customer lifetime value.
• Collaborate with senior managers on larger opportunities and forecasts.

Skills

Account management

Microsoft ecosystem

Mid-market experience

MS-900: M365 Fundamentals

Account planning

CRM accuracy

Cross-functional collaboration

Communication

Data analysis

Tools

CRM software

Job description

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.

Overview:

The Account Manager is responsible for managing, retaining, and expanding a portfolio of customers, with a strong focus on the Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions.

The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting larger, more complex environments than typical SMB accounts. This role provides a clear development path toward Senior Account Manager or Enterprise Account Manager positions.

Responsibilities:

Account Ownership & Growth:

• Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact.
• Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services.
• Identify and execute upsell and cross-sell opportunities aligned to customer business and technical objectives.
• Support the development and execution of account plans designed to increase customer lifetime value and cloud adoption.
• Partner with Senior and Enterprise Account Managers on larger or more complex opportunities.
• Contribute to opportunity planning, deal progression, and forecast accuracy.
• Position Microsoft cloud solutions effectively, including Microsoft 365, Azure, security, productivity, and optimisation services.
• Support customer conversations around cloud migration, optimisation, security, licensing changes, and cost management.
• Understand and navigate Microsoft CSP, subscription lifecycles, renewals, upgrades, and consumption-based models.

Cross-Functional Collaboration:

• Work closely with Sales Support, Marketing, Professional Services, Customer Success, and technical teams to deliver a consistent and high-quality customer experience.
• Coordinate internal stakeholders to align solutions, timelines, and customer outcomes.
• Prepare and deliver customer presentations, proposals, and business reviews.
• Support commercial discussions and contract negotiations, escalating where appropriate.
• Build trusted relationships with multiple customer stakeholders, including IT leaders, procurement, and business decision-makers.

Market Intelligence & Opportunity Development:

• Conduct account and market research to identify whitespace, growth opportunities, and competitive risks.
• Maintain awareness of industry trends, Microsoft roadmap updates, and customer priorities.

CRM, Reporting & Forecasting:

• Maintain accurate and up-to-date CRM records, including activities, opportunities, and pipeline data.
• Assist in preparing sales reports, performance analysis, and revenue forecasts for management review.
• Support account health tracking and pipeline reviews with data-driven insights.

Required Skills & Qualifications (must-haves):

• 2+ years of experience in account management, sales, or a client-facing role within B2B technology or cloud services.
• Demonstrated experience working within the Microsoft ecosystem, supporting or selling Microsoft 365, Azure, or related cloud solutions, is highly preferred.
• Experience managing mid-market customers, with exposure to enterprise-style deal complexity, stakeholders, or sales processes.
• MS-900: M365 Fundamentals certification is highly preferred.
• Proven ability to contribute to account planning, opportunity execution, and pipeline management under senior guidance.
• Strong cross-functional collaboration skills across sales, marketing, customer success, and delivery teams.
• Confident communicator with the ability to support customer meetings, presentations, and proposals.
• Ability to analyse account data, identify growth opportunities, and support strategic decision-making.
• Strong organisational skills with attention to CRM accuracy, reporting, and process discipline.
• Willingness and ability to continuously build product knowledge and stay current with Microsoft cloud updates and industry trends.

Preferred Skills & Qualifications (nice-to-haves):

• AB-900: Copilot and Agent Administration Fundamentals certification is highly preferred.
• Experience working in a Microsoft partner, reseller, MSP, or cloud services organisation.
• Exposure to complex renewals, upgrades, or multi-solution Microsoft deals.
• Familiarity with Microsoft licensing models, CSP renewals, and optimisation conversations.
• Experience supporting enterprise or upper mid-market accounts with multiple stakeholders.
• Understanding SaaS, cloud consumption models, and services-led sales motions.
• Experience contributing to or supporting team-based sales targets and revenue goals.

Why Join Us:

• Ownership of meaningful mid-market Microsoft cloud accounts
• Exposure to enterprise-grade customers and deal structures
• Clear career progression toward Senior or Enterprise Account Management
• Strong focus on cloud, SaaS, and Microsoft-led growth
• Collaborative, high-performance sales culture

Type: Onsite Role, Monday - Friday

Hours: 8:30 am to 5:30 pm

Location: 3 New St Square, London EC4A 3BF

• Extra 4 Days of Annual Leave After 1 Year
• Pension Scheme
• Quarterly Company Events
• Monthly Team Lunches
• Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*