Microsoft Analyst

Polo; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Private health insurance

Life assurance

Income protection

Enhanced pension contributions

Maternity/Paternity Pay

Volunteering days

EV leasing scheme

Employee assistance programme

Job summary

Polo seeks a Microsoft Analyst in London to support and optimize the Microsoft ecosystem across PoloWorks. You will act as the subject matter expert for Power Platform solutions, helping to resolve issues, improve processes and drive adoption.

Working with Power Apps, Power BI and Dataverse, you will troubleshoot complex problems, govern data and security, and translate technical concepts into practical tools for users. This role offers hybrid working with competitive benefits.

Qualifications

• Strong hands-on experience with Power Platform technologies.
• Ability to troubleshoot complex MS platform issues.
• Experience translating technical concepts for users.
• Understanding of security, permissions and data governance.
• Experience with governance and audit reporting.

Responsibilities

• Provide support for Power Platform applications, workflows and reporting.
• Log, triage and resolve incidents, service requests and issues.
• Investigate and troubleshoot across Power Apps, Power BI and Dataverse.
• Support business processes, ensuring systems are effective and reliable.
• Assist with governance, compliance reporting and audits.
• Create and maintain user guides and FAQs.
• Identify recurring issues and suggest efficiency improvements.
• Collaborate with stakeholders to deliver new solutions and enhancements.
• Contribute to projects involving Microsoft technologies.

Skills

Power Apps

Power Automate

Power BI

Dataverse

Troubleshooting

Data governance

RBAC security

Analytical thinking

Problem solving

Insurance domain

Job description

Microsoft Analyst

Department: Information Technology

Employment Type: Permanent

Location: London

Description

We are looking for a technically capable Microsoft Analyst with a strong understanding of the Microsoft ecosystem to support and enhance the technology solutions used across PoloWorks.

This role is ideal for someone who has already built solid experience working with Microsoft technologies and is looking to take the next step in their career. You will be the subject matter expert for Power Platform solutions, helping to resolve issues, improve processes and drive adoption across the business.

Working closely with colleagues at all levels, you will combine technical expertise with problem-solving skills to ensure our applications, workflows and reporting solutions remain effective, reliable and well governed.

Key Responsibilities

Provide support for Power Platform applications, workflows and reporting solutions.

Log, triage and resolve incidents, service requests and technical issues.

Investigate and troubleshoot problems across Power Apps, Power BI and Dataverse environments.

Support key business processes and operational activities, ensuring systems remain effective and reliable.

Assist with governance, compliance reporting and audit requirements.

Create and maintain user guides, knowledge articles and FAQs.

Identify recurring issues and recommend improvements to enhance efficiency and user experience.

Work with stakeholders to support the delivery of new solutions and system enhancements.

Contribute to projects and transformation initiatives involving Microsoft technologies.

Skills, Knowledge and Expertise

Strong hands-on experience with Microsoft Power Platform technologies, including:

• Power Apps (Canvas and Model-Driven)
• Power Automate
• Power BI
• Dataverse

The ability to troubleshoot and resolve complex technical issues independently.

A strong understanding of Microsoft-based business solutions, integrations and data structures.

Experience supporting users and translating technical concepts into simple, practical solutions.

Knowledge of security, permissions, role-based access controls and data governance principles.

Excellent analytical and problem-solving skills.

A proactive approach to identifying opportunities for improvement.

Experience in insurance operations (desired but not essential)

Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme and regular sports and social events.