Microsoft Analyst

PoloWorks; Cheltenham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

25 days annual leave (buy/sell)

Private health insurance

Life assurance

Income protection

Pension contributions

Maternity/Paternity pay

Hybrid working

Bus travel benefit

Volunteer days

EV leasing scheme

Employee assistance programme with per

Job summary

PoloWorks is seeking a technically capable Microsoft Analyst in Cheltenham to support and enhance Microsoft solutions across the business. The role focuses on Power Platform implementations, governance and improving processes with strong problem-solving skills.

You will work closely with colleagues at all levels to ensure applications remain effective, reliable and well governed, with hybrid working arrangements and opportunities to shape adoption across departments.

Qualifications

• Strong hands-on experience with Microsoft Power Platform technologies.
• Ability to troubleshoot and resolve complex technical issues independently.
• Understanding of Microsoft-based business solutions, integrations and data structures.
• Knowledge of security, permissions, and data governance principles.

Responsibilities

• Provide support for Power Platform applications, workflows and reporting solutions.
• Log, triage and resolve incidents, service requests and technical issues.
• Investigate and troubleshoot problems across Power Apps, Power BI and Dataverse environments.
• Support key business processes and operational activities, ensuring systems remain effective and reliable.
• Assist with governance, compliance reporting and audit requirements.
• Create and maintain user guides, knowledge articles and FAQs.
• Identify recurring issues and recommend improvements to enhance efficiency and user experience.
• Work with stakeholders to support the delivery of new solutions and system enhancements.
• Contribute to projects and transformation initiatives involving Microsoft technologies.

Skills

Power Apps

Power Automate

Power BI

Dataverse

Job description

Overview

We are looking for a technically capable Microsoft Analyst with a strong understanding of the Microsoft ecosystem to support and enhance the technology solutions used across PoloWorks. This role is ideal for someone who has already built solid experience working with Microsoft technologies and is looking to take the next step in their career.

Department: Information Technology
Location: Cheltenham

Core responsibilities include serving as the subject matter expert for Power Platform solutions, helping to resolve issues, improve processes and drive adoption across the business. Working closely with colleagues at all levels, the analyst combines technical expertise with problem‑solving skills to ensure our applications, workflows and reporting solutions remain effective, reliable and well governed.

Key Responsibilities

• Provide support for Power Platform applications, workflows and reporting solutions.
• Log, triage and resolve incidents, service requests and technical issues.
• Investigate and troubleshoot problems across Power Apps, Power BI and Dataverse environments.
• Support key business processes and operational activities, ensuring systems remain effective and reliable.
• Assist with governance, compliance reporting and audit requirements.
• Create and maintain user guides, knowledge articles and FAQs.
• Identify recurring issues and recommend improvements to enhance efficiency and user experience.
• Work with stakeholders to support the delivery of new solutions and system enhancements.
• Contribute to projects and transformation initiatives involving Microsoft technologies.

Skills, Knowledge and Expertise

Strong hands‑on experience with Microsoft Power Platform technologies, including:

• Power Apps (Canvas and Model‑Driven)
• Power Automate
• Power BI
• Dataverse

The ability to troubleshoot and resolve complex technical issues independently. A strong understanding of Microsoft‑based business solutions, integrations and data structures. Experience supporting users and translating technical concepts into simple, practical solutions. Knowledge of security, permissions, role‑based access controls and data governance principles. Excellent analytical and problem‑solving skills. A proactive approach to identifying opportunities for improvement.

Benefits

• Competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more).
• Private health insurance, life assurance, income protection, enhanced pension contributions and occupational maternity and paternity pay.
• Flexible, hybrid working and free Cheltenham bus travel.
• Company volunteering days, Electric Vehicle (EV) leasing scheme, employee assistance programme with retail discounts and savings, generous employee referral scheme.
• Experience in insurance operations (desired but not essential).