Microsoft 365 Trainer

STEVENAGE BOROUGH COUNCIL; Stevenage, Hertford; On-site; GBP 48,000 - 51,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Job share

Leave entitlements

Holidays 25 days

Training programmes

EAP

Travel loans

Cycle to work

CSSC discounts

Wellbeing membership

Union access

Job summary

Stevenage Borough Council is seeking a Senior Microsoft 365 Trainer to lead the delivery of our M365 Awareness and Training Programme across Stevenage, East Herts, and remote teams. The role focuses on driving adoption, enabling behavioural change, and building digital capability.

You will manage a team of trainers, design a blended learning programme, and collaborate with Communications to create engaging materials.

Qualifications

• Proven experience delivering Microsoft 365 training and driving user adoption.
• Strong leadership, communication, and mentoring skills.
• Experience designing blended learning for varied audiences and levels.

Responsibilities

• Identify learning needs and create blended learning approaches (in-person, virtual, self-service).
• Design and deliver role-specific training aligned to objectives.
• Create accessible learning materials, guides, and support resources.
• Collaborate with Communications to develop campaigns and FAQs.
• Monitor training effectiveness and report on KPIs.
• Lead M365 Champions Network to share knowledge across the organisation.
• Oversee external learning providers when specialist training is needed.
• Promote culture of continuous learning and digital confidence.

Skills

Microsoft 365 training

Leadership

Blended learning design

Stakeholder engagement

Team management

Tools

Microsoft 365

Learning Management System

Job description

Senior Trainer Microsoft 365
37 hours per week
Salary Range £47,665 to £50,908 pa pro rata for hours worked
Contact Type 1 Year Fixed Term Contract
Location Stevenage / Hertford / Remote

About the role

We are looking for a dynamic and experienced Senior Microsoft 365 (M365) Trainer to lead the delivery of our M365 Awareness and Training Programme across Stevenage and East Herts Councils. This is a pivotal role focused on driving Microsoft 365 adoption, enabling behavioural change, and building digital capability across the organisation. You will help staff and elected Members confidently embrace modern ways of working while ensuring they have the skills and support needed to make the most of Microsoft 365 tools. As the Senior M365 Trainer, you will lead and manage a team of trainers and be responsible for developing and delivering a high-quality blended learning programme that supports consistent and effective use of Microsoft 365 across both councils.

What You'll Be Doing

• Identify learning and development needs and create a blended learning approach, including face-to-face training, virtual sessions, and self-service resources.
• Design and deliver engaging, role‑specific training aligned with programme objectives and organisational priorities.
• Create accessible, inclusive learning materials, guidance documents, and support resources.
• Work collaboratively with Communications teams to develop engagement materials, including FAQs, case studies, and awareness campaigns.
• Monitor, evaluate, and report on training effectiveness, using data and feedback to support continuous improvement and programme KPIs.
• Lead and develop an M365 Champions Network to encourage knowledge sharing and embed new ways of working across the organisation.
• Manage and recommend external learning providers where specialist training is required
• Promote a culture of continuous learning, innovation, and digital confidence across the councils.

About you

We are seeking a confident leader, skilled trainer, and passionate advocate for digital transformation who can inspire others to embrace new technologies and ways of working.

What We’re Looking For

• Proven experience delivering Microsoft 365 training and driving user adoption within organisations.
• Strong leadership and communication skills, with experience managing, coaching, or mentoring training teams.
• Experience designing and delivering engaging blended learning programmes for a range of audiences and digital skill levels.
• Experience measuring learning outcomes and using data to improve training effectiveness.
• A collaborative approach and the ability to build and sustain networks, such as champions communities and user groups.

You’ll also be someone who:

• Is passionate about helping others develop confidence and capability in digital tools.
• Leads by example and champions innovation, learning, and continuous improvement.
• Is highly organised, proactive, and comfortable managing competing priorities.
• Enjoys working collaboratively with a wide range of stakeholders and teams.

Why Join Us

This is an exciting opportunity to play a leading role in a major digital transformation programme that will shape how our councils work in the future.

• Make a real impact on the digital skills and confidence of our workforce.
• Lead a talented team and influence the adoption of modern workplace technologies.
• Work closely with a broad range of stakeholders across two councils.
• Help create a culture of innovation, collaboration, and continuous learning.
• Contribute to improving services and outcomes for colleagues, Members, and residents through effective digital enablement.

Our benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full‑time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Closing date for receipt of applications: Sunday 20 September 2026
Interviews will be held week commencing: Monday 05 October 2026