MICE Sales Manager

Hilton; Brighton; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Job summary

Hilton in Brighton is seeking a MICE Sales Manager to drive the Meetings, Incentives, Conferences and Events revenue for the hotel. You will identify new business, manage corporate relationships, and position the property as a premier events venue.

You will collaborate with internal teams to deliver exceptional guest experiences while meeting revenue targets. The role requires strong leadership, negotiation, and market analysis capabilities.

Qualifications

• 3-5 years in hospitality sales with strong MICE experience.
• Proven track record in account management and revenue growth.
• Exceptional leadership and negotiation skills.
• Ability to analyze market trends and develop innovative strategies.
• Strong communication and presentation skills.

Responsibilities

• Identify new business opportunities through market analysis and competitive insights.
• Develop and grow corporate accounts, traveling within the UK as needed.
• Negotiate and secure tailored proposals to maximise revenue.
• Support business strategy by identifying opportunities to enhance performance.
• Collaborate with operations and commercial teams to deliver outstanding guest experiences.
• Represent the hotel at industry events to strengthen relationships and generate leads.
• Provide reporting and insights to senior management on sales activity and performance.
• Deliver excellent customer service throughout the sales journey.

Skills

MICE sales

Account management

Negotiation skills

Market analysis

Communication skills

Presentation skills

Tools

CRM systems

Revenue forecasting tools

Job description

Job Identification: 220428

Job Category: Sales and Marketing

Job Schedule: Full time

Salary £33,596.54 per annum

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a MICE Sales Manager , you're not just generating and managing sales - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

As a MICE Sales Manager, you will be responsible for driving the growth and success of the Meetings, Incentives, Conferences, and Events (MICE) segment for the hotel. You will proactively identify and secure new business opportunities, manage key client relationships, and position the hotel as a preferred venue for meetings and events. Working closely with internal departments, you will focusing on delivering exceptional customer experiences while achieving revenue and sales targets.

• Identify New Business Opportunities: Analyse local market trends and competitor activity to identify new leads, uncover emerging opportunities, and recommend strategies that support future and repeat business growth.

• Develop and Grow Customer Accounts: Build and maintain strong relationships with corporate clients and key stakeholders, travelling within the UK as required to generate new business and increase market share across all revenue streams.

• Negotiate and Secure Business: Prepare tailored proposals and negotiate competitive packages with corporate clients to maximise revenue while meeting customer needs.

• Support Business Strategy: Work within established commercial strategies while proactively identifying opportunities to expand business and improve performance.

• Collaborate Across Departments: Work closely with operational and commercial teams to create exceptional guest experiences and deliver comprehensive sales programmes that drive customer satisfaction and loyalty.

• Represent the Hotel at Industry Events: Attend sales events, networking opportunities, exhibitions, and industry functions to strengthen relationships, promote the hotel, and generate leads.

• Provide Reporting and Business Insights: Produce accurate and timely reports for the Senior Management Team, including sales activity, appointments, business leads, and conversion performance.

• Deliver Excellent Customer Service: Respond to customer enquiries promptly and professionally, ensuring a high standard of service throughout the sales journey

What We're Looking For:

• Minimum 3-5 years in hospitality sales with strong MICE experience.
• Proven track record in account management and revenue growth.
• Exceptional leadership and negotiation skills.
• Ability to analyze market trends and develop innovative strategies.
• Strong communication and presentation skills.

Preferred Qualifications:

• Knowledge of global MICE trends and digital event solutions.
• Experience managing large-scale events and complex contracts.
• Familiarity with CRM systems and revenue forecasting tools.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Members' location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests- we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career- and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay- we're a great place to work.