Conference and Banqueting Floor Manager

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

ESPP

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Conference and Banqueting Floor Manager to provide strategic leadership for event set-up operations and to deliver memorable hospitality experiences across our venues in the United Kingdom. You will oversee spaces, turnover, and space presentation while collaborating with F&B and Culinary teams to ensure exceptional guest service.

You will also champion Hilton's values, mentor team members, and drive continuous improvements, creating a guest- and team-centric environment that

Responsibilities

• Lead event set-up operations to ensure spaces meet client specifications.
• Oversee turnover, cleaning, and readiness for the next functions.
• Guide team on furniture care, space presentation, and maintenance.
• Support planning, organization and execution of banquet functions.
• Monitor service quality, address guest feedback, and drive improvements to the banqueting experience.
• Champion Hilton values and develop talent within the team.

Job description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Conference and Banqueting Floor Manager, you’re not just providing strategic leadership and direction for event set-up operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Lead event set-up operations: Provide overall strategic direction to ensure all event spaces are prepared accurately, efficiently, and in line with client specifications

Drive seamless event turnover: Oversee breakdown and clean-up procedures to maintain high standards of cleanliness, organization, and readiness for future functions

Uphold space presentation standards: Guide team members with tasks such as furniture care, floor maintenance, carpet cleaning, and overall banquet space presentation

Support event success: Assist with planning, organization and execution of all banquet functions

Enhance guest experiences: Collaborate with the other F&B and Culinary teams to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the banqueting experience

Champion company culture: Foster a diverse, high-performing team by integrating Hilton’s values into all event initiatives, creating a guest- and team member-centric environment, and leading with direct, meaningful engagement

Develop and guide talent: Advocate for team members through career development planning, mentorship, and succession strategies while maintaining an open-door policy, resolving conflicts effectively, and ensuring a productive, motivated work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.