Cluster Groups, Conference and Events Sales Executive

Hilton; Greater London; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Job summary

Hilton in London is seeking a Cluster Group, Conference and Events (GCE) Sales Executive to convert leads into bookings, drive revenue and deliver memorable experiences for guests.

You will build relationships with clients, schedule space show rounds, and support seamless on-property delivery with a focus on upselling services and maximizing event occupancy. This is a role within a global hospitality leader focused on warmth and exceptional service.

Responsibilities

• Convert leads into bookings: respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue
• Drive upselling and conversion: identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics
• Optimize event scheduling: manage the events calendar to support optimal yield and space utilization
• Build strong client relationships: engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business
• Lead impactful site visits: arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations
• Support seamless event execution: ensure accurate administration and smooth handover of booked events for successful on-property delivery
• Support hotel promotions: participate in promotional activities to increase visibility and drive GCE business

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Group, Conference and Events (GCE) Sales Executive, you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Group, Conference and Events (GCE) Sales Executive, you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Convert leads into bookings: Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue
• Drive upselling and conversion: Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics
• Optimize event scheduling: Manage the events calendar to support optimal yield and space utilization
• Build strong client relationships: Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business
• Lead impactful site visits: Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations
• Support seamless event execution: Ensure accurate administration and smooth handover of booked events for successful on-property delivery
• Support hotel promotions: Participate in promotional activities to increase visibility and drive GCE business

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Join an Award-Winning Workplace Culture

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best‑in‑class Employee Assistance Program (EAP)
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.