MHST Operational Lead

Strategic Advocacy; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A mental health service organization in Swindon is seeking a leader to supervise and manage the mental health support team, ensuring compliance and quality service delivery. The ideal candidate will possess strong leadership skills, experience in clinical settings, and a commitment to professional development. You will play a critical role in operational oversight and community engagement to promote mental health awareness.

Qualifications

• Strong leadership and team management skills are essential.
• Experience in clinical skills with knowledge of therapeutic modalities is required.
• Excellent organisational and administrative skills are necessary.
• Effective communication and interpersonal skills are critical.
• Commitment to continuous professional development is necessary.

Responsibilities

• Provide direct supervision and support to the mental health support team.
• Develop and oversee operational policies and procedures.
• Utilise data for decision-making and community engagement.
• Ensure programs are evidence-based and culturally competent.
• Provide direct clinical services as needed.

Skills

Strong leadership and team management skills

Experience in clinical skills with knowledge of therapeutic modalities

Excellent organisational and administrative skills

Effective communication and interpersonal skills

Commitment to continuous professional development

Job description

Main Duties and Responsibilities:

1. Supervision and Team Management: Provide direct supervision, mentorship, and support to the mental health support team and wider Be U Swindon service, including therapists, EMHPs, admin, and support staff. Conduct regular team meetings, performance evaluations, and professional development activities. Foster a positive and collaborative team environment, promoting open communication and professional growth. Manage MHST supervisors' schedules, workloads, and resources to ensure efficient service delivery.
2. Operational Oversight: Develop and oversee operational policies and procedures. Ensure compliance with standards and governance. Maintain accurate documentation, records, and reports in line with policies and legal requirements. Monitor and evaluate program outcomes, client satisfaction, and team performance, providing regular reports to the Strategic Lead and MH Division SLT.
3. Data and Community Engagement: Utilise data and analytics for decision-making and operational improvements. Represent the organisation at community events, meetings, and forums to promote mental health awareness. Develop relationships with community partners and stakeholders. Participate in public education and advocacy to reduce stigma and improve access to mental health services.
4. Program Quality and Delivery: Ensure programs are evidence-based, culturally competent, and aligned with best practices. Collaborate with partners to enhance program effectiveness. Oversee delivery of mental health services, including therapy, intervention, and case management. Ensure client care plans are developed, implemented, and reviewed per standards.
5. Clinical Services: Provide direct clinical services such as assessments, therapy, and triage as needed.

Skills & Competencies Required:

• Strong leadership and team management skills.
• Experience in clinical skills with knowledge of therapeutic modalities.
• Excellent organisational and administrative skills.
• Effective communication and interpersonal skills.
• Commitment to continuous professional development and knowledge of best practices in mental health care.

Standard Information:

Information Governance: Employees must comply with GDPR, Data Protection Act 2018, and organisational policies on confidentiality and data security.

Health & Safety: Responsible for risk assessment and reporting incidents, hazards, and near misses, ensuring safety for oneself and others.

Safeguarding: Adhere to safeguarding policies for children, young people, and adults, acting on concerns appropriately.

Other Policies: No smoking on premises; attend mandatory training; support equality, diversity, and human rights.

The duties outlined are indicative and subject to change based on service needs and development.