Metering Technician

Severn Trent; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Annual bonus scheme

Pension scheme (double contribution)

Sharesave option

Dedicated training and development (AC

Job summary

Severn Trent is hiring a Metering Technician to operate primarily in the field across the designated postcode areas. You will gather meter readings, investigate billing queries and communicate confidently with customers. The role is outdoor, involves working in all weather, and requires a full UK driving licence.

Set shifts, no weekends, and a supportive team environment. You will join a remote-based field team, thrive in a target-driven setting, and contribute to service accuracy while learning

Qualifications

• Capable of speaking confidently to customers and guiding them on technical issues.
• Ability to prioritise and resolve work in a target-driven environment.
• Comfort with outdoor, weather-exposed work and site-based tasks.

Responsibilities

• Gather meter readings and investigate customer billing queries.
• Communicate clearly with customers and guide them through technical issues.
• Manage jobs from start to finish and escalate customer concerns when needed.

Skills

Interpersonal skills

Negotiation

Influencing

Customer communication

Problem solving

Teamwork

Education

Full UK Driving Licence

Tools

Metering equipment

Job description

We are currently recruiting for a Metering Technician in the following postcode SK17, SK22, SK23, S32 or S33

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

We have an exciting opportunity for someone to join our Field Team as a Metering Technician.

This is a great role, that keeps you busy out and about in our communities.

This is a varied role that is responsible for carrying out a range of activities such as gathering meter readings and investigating customers billing queries. You’ll need to be able to speak confidently to customers and guide them if any technical issues arise. If you are used to dealing with customers and can adapt quickly to difficult situations, this is a plus!

You’ll need to be a good team player and share the ethos of striving to work in the best team environment you can. Having a full UK Driving License is required.

That’s right, set shifts and no weekends!

Monday, Wednesday and Friday 8:00am - 16:00pm

Tuesday and Thursday 8:00am - 15:45pm

Furthermore this is an outdoor role, working in all weathers, so if you don’t mind being outside and love getting stuck right in, let me tell you more

What You’ll Bring To The Role

• Strong interpersonal, negotiating and influencing skills
• Ability to think objectively to plan, prioritise and resolve work in the most effective way possible
• The ability to work in a demanding target driven environment as part of a remote based team.
• Confidence to review and discuss work carried out by contract partners and challenge quality and effectiveness of work where required.
• Ability to manage jobs through until completion, share learnings with your team and deal with customer escalations and complaints where required.

You’ll need to be proactive and have the right attitude to work as you will be out on site most of the time.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

What’s In It For You

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

What’s Next

We can’t wait to hear from you.