Metering Services Manager: Transforming Customer Operations

Anglian Water Services; Huntingdon; On-site; GBP 45,000 - 65,000; Full time

Job summary

Anglian Water Services is looking for an IMA Services Manager to join their Senior Management team in Huntingdon. This role involves overseeing scheduling and operational management, ensuring high performance while delivering excellent customer service. The successful candidate will have experience in managing customer service teams and be capable of developing strategies that enhance efficiency and reduce costs.

Applicants should possess excellent communication skills and a degree-level education or equivalent. Anglian Water is committed to diversity and creating an inclusive environment for all employees.

Qualifications

• Considerable experience managing operational/customer services teams.
• Ability to influence stakeholders including external groups.
• Proven track record of delivery in collaborative environments.

Responsibilities

• Lead and manage scheduling activities within IMA.
• Develop strategies to improve performance and efficiency.
• Oversee customer-facing processes and ensure alignment with business transformations.

Skills

Operational management

Excellent communication skills

Collaborative skills

Problem-solving

Commercial thinking

Education

Degree level education or equivalent

Job description

Anglian Water Services is looking for an IMA Services Manager to join their Senior Management team in Huntingdon. This role involves overseeing scheduling and operational management, ensuring high performance while delivering excellent customer service. The successful candidate will have experience in managing customer service teams and be capable of developing strategies that enhance efficiency and reduce costs.

Applicants should possess excellent communication skills and a degree-level education or equivalent. Anglian Water is committed to diversity and creating an inclusive environment for all employees.