Metering Services Administrator

Sp-Ausnet; Beaconsfield; On-site; AUD 80,000 - 110,000; Full time

Job summary

AusNet is seeking a Metering Service Administrator in Beaconsfield to support meter data management, settlement processes and customer inquiries. You’ll work within the Data Management team to ensure data accuracy for National Electricity Market settlements and billing.

The role offers exposure to operations planning, customer outcomes and cross-functional collaboration across field technicians and market participants, with emphasis on timely, accurate reporting and strong service delivery.

Qualifications

• Minimum 2 years’ experience in AEMO’s Market Settlement processes.
• Understanding of the Metering Provider and the Metering Data Provider’s market obligations.
• Experience handling customer enquiries and escalations in a customer-centric role.
• Experience working with field technicians or similar.

Responsibilities

• Deliver quality metering data to customer and market timeframes.
• Perform settlement extracts in line with AEMO requirements.
• Investigate and resolve metering data anomalies.
• Support customers and channel partners with enquiries.
• Manage registration and commissioning activities.
• Respond to NMI status enquiries from market participants.
• Maintain polling systems to ensure validated data distribution.
• Provide administrative support to achieve KPI targets.
• Build strong customer relationships through quality service.
• Contribute to a strong Mission Zero safety culture.

Skills

AEMO Market Settlement

Data management

Customer service

Time management

Team collaboration

Tools

RM reports

Polling systems

Job description

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Through purpose and people - not just through the infrastructure we operate, but through the way we show up for each other, our customers’ and our communities. The future of energy is in our hands. Let’s shape it together.

Are you ready to shape the future of energy?

We’re looking for a Metering Service Administrator to join our Beaconsfield team. As a Metering Services Administrator, you'll play an important role in supporting the installation, scheduling, maintenance and meter data management of contestable metering services within the Type 1-4 market. Working as part of the Data Management team, you'll help ensure the quality and accuracy of metering data used for National Electricity Market settlements and customer billing.

This role offers a great opportunity to work across data management, customer outcomes and operational planning while supporting critical market and billing obligations.

What you’ll be doing:

• Deliver quality metering data to customer and market timeframes
• Perform settlement extracts in line with AEMO requirements
• Investigate and resolve metering data anomalies
• Support customers and channel partners with enquiries
• Manage registration and commissioning activities
• Respond to NMI status enquiries from market participants
• Maintain polling systems to ensure validated data distribution
• Provide administrative support to achieve KPI targets
• Build strong customer relationships through quality service
• Contribute to a strong Mission Zero safety culture

You don’t need to check every box, however we’re looking for a good combination of:

• A minimum of 2 years’ experience working within AEMO’s Market Settlement processes (i.e working knowledge of substitution methods and finalizing data, running RM reports etc)
• Knowledge of the role of the Metering Provider and the Metering Data Provider’s market obligations.
• Experience responding to customer enquiries and resolving customer escalations in a customer centric role.
• Experience working with field technicians or similar
• Experience in the utilities business domain or in renewable energy industry would be an advantage, but not mandatory
• Excellent verbal and written communication skills
• Outstanding coordination, organization and attention to detail
• Excellent time management skills and able to prioritize workload effectively
• Exceptional interpersonal skills, a true team player with a collaborative nature
• Self-motivated, proactive and result oriented
• Excellent problem-solving skills
• Strong customer focus; demonstrated success in building relationships for successful business outcomes
• Ability to work effectively with external customers and partners and internal teams across all levels .

The AusNet experience is all about…

• Growing your impact: We’ll support you to build your career through real opportunities and strong connections.
• Building an energy future to be proud of: We’re a trusted leader, with deep expertise, driven to do what’s right for our communities and customers.
• Being part of a team that cares deeply about each other: We share in the good times and support in the tough times.

We’re committed to building an inclusive culture and a diverse workforce. We believe different perspectives are essential to our success, and we encourage all applicants to apply. If you need any adjustments during the recruitment process, we're happy to discuss how we can support you.

At AusNet, we bring the energy! Ready to make your impact?