Metering Customer Experience Specialist

NWG (Northumbrian Water Group); North East; Presencial; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

Northumbrian Water Group is seeking a motivated Metering Operations support specialist to help coordinate field-based work, handle customer queries and billing enquiries, and ensure efficient appointment management. You will work closely with field teams to align schedules, resolve issues promptly, and maintain a high standard of customer care.

The role involves supporting meter reading and maintenance activities, assisting customers transitioning to metered tariffs, and managing outbound

Descripción del empleo

Northumbrian Water Group is seeking a motivated Metering Operations support specialist to help coordinate field-based work, handle customer queries and billing enquiries, and ensure efficient appointment management. You will work closely with field teams to align schedules, resolve issues promptly, and maintain a high standard of customer care.

The role involves supporting meter reading and maintenance activities, assisting customers transitioning to metered tariffs, and managing outbound