Meter Reader

NWG (Northumbrian Water Group); Lowestoft; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Company pension

Holiday entitlement

Life Assurance

Job summary

NWG (Northumbrian Water Group) is seeking a Meter Reader in Suffolk for a field-based role. You will perform timely, accurate meter readings to support billed water usage and deliver excellent customer service on-site with a company van provided.

You will work in a team, meet productivity targets, and comply with safety policies, including a DBS check and pre-employment drug/alcohol testing as required.

Qualifications

• Customer-focused approach and strong interpersonal skills.
• Experience recording data with digital devices.
• Willing to undergo DBS check and pre-employment drug/alcohol testing.

Responsibilities

• Take timely and accurate meter reads across the region.
• Provide excellent customer service and answer questions about water usage.
• Record and document readings using an electronic device.
• Work as part of a field-based team to support accurate billing.

Skills

Customer service

Attention to detail

Driving licence

Job description

About The Role

Meter Reader

Working hours Full Time

Permanent

Salary between £25,878 - £27,000 per annum

Location Suffolk

Field based role with transport provided

About The Role

This is an exciting role within our Meter Field Services team, working within a high performing team ensuring timely and accurate meter readings are taken to enable our customers to be billed for the water they use.

Delivering an unrivalled customer experience is critical to the success in our business ambition to be the national leader within the water industry. This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.

You will work as part of a team to deliver a field-based meter reading service, in a way which supports our measured billing process, identifying and reporting any issues you may find to support a quick first-time resolution.

We’ll provide you with the opportunity and support to learn and develop skills which will enable you to succeed within the role.

As a Meter Reader you will undertake timely and accurate meter reads across our region, provide excellent customer service including answering questions about water consumption, accurately record and document your findings with an electric device and manage your day to achieve productivity and quality targets.

This role has been defined as a safety or security critical role, and as a condition of a formal offer of employment, you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to, or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

About You

Our Meter Readers are the face of Northumbrian Water, so we are looking for you to bring the ability to engage and communicate with people, along with a passion and enthusiasm to make a difference to our customers.

You will have a positive and flexible approach to ensure deadlines are met within a busy day and you will ensure that all activities are carried out in a safe manner for yourself, colleagues and customers, in line with our Health and Safety policies.

You will be comfortable working alone for most of your day with minimal supervision and you will be happy working outside in all conditions. You will be able to meet the physical demands of this role as our meter readers can walk considerable distances each day. You will also be able to bend, twist, kneel and crouch as you will lift many meter covers each day.

You will have proven experience of using your initiative, with a high level of attention to detail, as you will be recording job completion details using an electronic device.

As a company van is provided, you must have a full manual UK driving licence and be willing to undertake a DBS check as an entry to premises card is required for this role.

In all likelihood, the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply for jobs unless they feel they meet every single qualification. The team at Essex & Suffolk Water would encourage you to submit an application if the advert has piqued your interest, rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Here at Northumbrian Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

About Us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply.

NWG At a Glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place To Work Because Of The Amazing People Who Work For Us, And To Say Thank You We Offer a Range Of Benefits To Colleagues. Our ‘Tap Into’ Benefits Include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

About Us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.