Field Metered Customer Service Advisor

Yorkshire Water; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company van

Bonus up to £1000

Pension up to 12%

25 days + 2 wellness days

Life cover 4x pensionable salary

Health benefits package

Retail savings scheme

Online GP

Cycle to work

Gym discounts

Job summary

Yorkshire Water is recruiting a Metered Customer Service Advisor to join the Water Service Delivery team on a 24-month fixed-term contract. The role covers the Leeds area (LS20, LS21 and LS29) and involves reading domestic meters accurately and delivering high levels of customer service.

You will work 37 hours per week, Monday to Friday, with a full driving licence, IT skills, and previous customer service experience.

Qualifications

• Outdoors role, able to work in all weathers and terrains.
• Manual handling duties including heavy lifting of manhole covers.
• Clear understanding of how your role fits within a business plan and delivering outputs.
• Full Driving Licence with fewer than 6 points.
• IT skills – competent with MS Office and adaptable to new systems.
• Experience working independently.
• Experience in a customer service environment.

Responsibilities

• Locate external meter chambers and record water meter readings.
• Maintain regular meter read rounds and location notes to standards.
• Attend customer appointments for basic investigations into consumption and take action.
• Carry out ad hoc meter readings as required.
• Identify and replace damaged meters within capability.
• Identify street furniture defects and undertake remedial action.
• Ensure health & safety compliance and accident management procedures.

Skills

Outdoor work

Manual handling

Full Driving Licence

MS Office

Customer service experience

Independent worker

Tools

MS Office

Job description

Yorkshire Water is recruiting a Metered Customer Service Advisor to join the Water Service Delivery team on a 24-month fixed-term contract. The role covers the Leeds area (LS20, LS21 and LS29) and involves reading domestic meters accurately and delivering high levels of customer service.

You will work 37 hours per week, Monday to Friday, with a full driving licence, IT skills, and previous customer service experience.