Meter Reader

Dŵr Cymru Welsh Water; Cardiff; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Cycle to work

Car leasing

Health Cashback

Employee assistance

Job summary

Dŵr Cymru Welsh Water is seeking a Meter Reader in Conwy to capture water meter readings, ensuring accurate billing and reducing customer contacts. The role involves field visits, data entry on handheld devices and adherence to AMR guidelines.

The permanent, 37‑hour week offers a flexible shift window (06:00–20:00, Mon–Sun) with a company van provided. Applicants should live within 10 miles of Conwy valley/Colwyn Bay and hold a full UK driving licence.

Qualifications

• Full driving licence.
• Experience in first time resolution of issues to support internal performance measures.
• Customer-focused attitude with a commitment to service excellence.

Responsibilities

• Capture water meter readings from customer meters using a handheld unit within the scheduled times.
• Transmit meter readings via handheld device to the system.
• Identify unusual meter reads and record details per AMR guidelines.
• Provide reasons for unread meters as required by AMR guidelines.
• Plan walk orders to optimise the number of meters read in a route.
• Perform non-cyclical meter readings as requested and per system orders.
• Disconnect water supply on commercial properties as instructed by the Commercial Collections Department.
• Check disconnected supplies and escalate when water is turned back on.
• Conduct dynamic risk assessments before field visits to ensure safety.
• Log into the Lone Working system at all times.
• Report near misses and hazards per health and safety processes.
• Ensure company vehicle checks are completed and defects escalated as needed.
• Carry out any other duties to meet business needs.

Skills

Driving licence

Customer focus

Issue resolution

Job description

Job Requisition Number 9087

Work Type Permanent

Job Function Operational

Salary Range £26,200.00 -£28,883.00

Base Conwy

Closing Date Sunday 30th August 2026 at 23:59

What you’ll be responsible for

Capturing all meter reading data in line with the Field Operations meter-reading schedule in order to ensure the customer receives an accurate and timely bill and to avoid unwanted contacts and complaints. Undertaking any ad hoc field visits that have been requested to either, disconnect the water supply, or to obtain further information as required by the Company in order to resolve a customer query or dispute. This will include:

• Capturing water meter reading data from water customer’s meters, using the hand held unit, within set timescales as directed by the cyclical meter reading schedule
• Receiving and transmitting meter reading data via a handheld unit
• Identifying unexpected water meter reads, such as higher or lower water consumption profile, and recording this additional information onto the handheld device in line with the Automated Meter Reading guidelines
• Providing a reason for any water meter that was unable to be read within the schedule, in line with the Automated Meter Reading guidelines
• Placing all water meters into a walk order route that optimises the volume of water meters read
• Carrying out non-cyclical meter reading activity in line with automated system order requests and within the set timescales
• Disconnecting the water supply on commercial properties as instructed by the Commercial Collections Department
• Undertaking supply checks on water supplies that have been disconnected for non-payment of water charges, in line with company guidelines and timeframes, and to immediately elevate any situation, where the water supply has turned back on, to the Commercial Collections Team for further instruction
• Adopting best practice on operational performance to help support the delivery of the department’s KPI for DG8 meter reading
• Establishing and maintaining effective working relationships with our operational partners across other parts of the business to ensure objectives are supported and delivered
• Proactively undertaking a dynamic risk assessment at each field visit to ensure a safe working environment prior to undertaking each activity
• Reporting all near misses and hazards that could cause potential harm, in line with the Company health and safety process and procedures
• Ensuring the company vehicle is regularly checked in line with company policy and that any vehicle defects are immediately escalated in line with transport guidelines
• Logging into the Lone Working system, at all times, in line with company guidelines
• Undertaking any other duties as required to meet the needs of the business

About You

• Full driving licence
• Demonstrate experience in first time resolution of issue to be able to support internal performance measures and company goals
• Enthusiastic about putting our customers first every day

Good to know

• 37 hours per week. Flexible working is available between 06:00 and 20:00, Monday to Sunday, and will be agreed on an individual basis. To ensure operational coverage, employees must work a minimum of 4 hours on each weekday (Monday to Friday).
• Hold a full UK driving licence with no disqualifications or serious driving convictions. Any current penalty points must be declared and will be assessed as part of the recruitment process. The Successful candidate will be subject to pre-employment screening, including employment, identity, right-to-work and credit reference checks (including Experian), before any appointment is confirmed.
• A Company van will be provided
• This is a physically demanding role that involves extensive walking across varied terrain and in all weather conditions. Candidates must be physically fit and capable of carrying out these duties safely and effectively.
• To support operational efficiencies you must live in or within a 10 mile radius of Conwy valley/Colwyn Bay

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.