Metastatic Breast Cancer Support Worker | Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 25,000 - 30,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a Metastatic Breast Cancer Support Worker to provide personalised care coordination and practical and emotional support for patients living with metastatic breast cancer. You will work within the Breast Care Team, collaborating with CNS, consultants and wider cancer services to identify needs and coordinate care across pathways.

The role focuses on holistic needs assessments, care planning, follow-up coordination, signposting to

Qualifications

• Experience in coordinating patient care and signposting to support services.
• Ability to work collaboratively with multidisciplinary teams and primary care colleagues.
• Strong organisational and communication skills with empathy for patients and families.

Responsibilities

• Act as a designated key worker for patients with metastatic breast cancer and a main point of contact for families.
• Coordinate referrals, appointments, investigations and reviews to ensure timely care.
• Undertake Holistic Needs Assessments and support personalised care planning.
• Signpost patients to relevant support services and ensure access to information and resources.
• Assist in MDT meetings and maintain accurate patient records and data for audits.

Job description

Metastatic Breast Cancer Support Worker | Blackpool Teaching Hospitals NHS Foundation Trust

Company:

Company: Blackpool Teaching Hospitals NHS Foundation Trust

An exciting opportunity has arisen for a compassionate, motivated, and organised Metastatic Breast Cancer Support Worker to join the team at Blackpool Teaching Hospitals NHS Foundation Trust.

The successful post holder will play a vital role in supporting patients living with metastatic breast cancer throughout their cancer journey. Working closely with CNS, consultants, allied health professionals, primary care teams, and wider cancer services, you will act as a key point of contact for patients and their families, helping to coordinate care, provide information and support, and ensure individual needs are identified and addressed.

The role will involve undertaking holistic needs assessments, supporting personalised care planning, coordinating follow-up appointments and investigations, signposting patients to relevant support services, and helping patients navigate complex healthcare pathways. You will be expected to provide practical and emotional support while ensuring patients receive timely access to information, treatment, and services.

As part of the wider cancer services team, you will contribute to the delivery of high-quality, patient-centred care that improves the experience and outcomes for individuals living with incurable breast cancer. You will be passionate about providing excellent care, have excellent communication and organisational skills, and be able to work effectively both independently and as part of a multidisciplinary team.

The Metastatic Breast Cancer Support Worker will work as an integral member of the Breast Care Nursing Team, providing personalised support and care coordination for patients living with metastatic breast cancer.

The post holder will:

• Act as a dedicated key worker and first point of contact for patients and their families
• Work closely with the Breast Clinical Nurse Specialists, consultants, oncology teams, palliative care services and wider multidisciplinary team to ensure seamless, coordinated care.
• Undertake and document Holistic Needs Assessments and assist patients in developing personalised care and support plans.
• Support the delivery of personalised cancer care
• Coordinate follow-up appointments, investigations, referrals and patient reviews .
• Signpost patients to relevant services
• Identify patients who may require additional support and elevate to the CNS
• Provide emotional support and practical guidance
• Maintain accurate and timely records
• Support data collection, audits and quality improvement
• Participate in MDT meetings
• Work collaboratively with administrative teams
• Promote health and wellbeing initiatives and support patients in accessing resources

Blackpool Teaching Hospitals NHS Foundation Trustprovides hospital and community health services to a population of over 440,000 across Blackpool, Fylde and Wyre. We are committed to delivering high-quality, compassionate care and improving the health and wellbeing of the communities we serve.

Our Trust employs over 7,000 staff across a range of services and specialties, and we recognise that our people are our greatest asset. We are proud to promote a culture where patients are at the heart of everything we do, and where staff are supported, valued and empowered to develop and achieve their full potential.

As a Trust, we are committed to our core values of beingPeople Centred, Positive, Compassionate and Excellence Driven. We strive to create an inclusive working environment where diversity is celebrated and everyone is treated with dignity and respect.

This role offers an exciting opportunity to join a dedicated and supportive Breast Care Team, helping to make a meaningful difference to the lives of patients living with metastatic breast cancer. You will work alongside experienced clinicians and cancer specialists within a multidisciplinary team committed to delivering outstanding personalised care and support.

Job Purpose

The Metastatic Breast Cancer Support Worker will work as an integral member of the Breast Care Team, supporting patients diagnosed with metastatic (secondary) breast cancer throughout their care pathway. The post holder will provide personalised support, coordinate care, facilitate communication between patients and healthcare professionals, and help ensure that patients experience a seamless, high-quality service.

The role will support the delivery of the NHS Personalised Care agenda and national cancer recovery priorities by ensuring patients receive timely information, holistic assessment, supportive care interventions and access to appropriate services.

The post holder will work under the supervision of the Breast Clinical Nurse Specialists (CNSs) and within established protocols, acting as an advocate for patients and helping them navigate complex treatment pathways.

Main Responsibilities

Patient Support and Care Coordination

• Act as a designated key worker for patients living with metastatic breast cancer.
• Serve as a consistent point of contact for patients, relatives and carers, responding to enquiries and ensuring concerns are addressed appropriately.
• Support patients throughout their cancer pathway, from diagnosis onwards, ensuring continuity of care.
• Assist patients in navigating healthcare services and accessing appropriate treatment, support and information.
• Support the coordination of investigations, outpatient appointments, treatments and follow-up reviews.
• Ensure patients receive appropriate information regarding their diagnosis, treatment options and available support services.
• Provide practical and emotional support to patients and their families whilst recognising the impact of a metastatic cancer diagnosis.
• Undertake Holistic Needs Assessments (HNAs) in accordance with national personalised care standards.
• Support the development and review of personalised care and support plans.
• Identify physical, emotional, psychological, financial and social concerns affecting patients and carers.
• Facilitate referrals to appropriate services to address identified needs.
• Support patients in self-management and health and wellbeing initiatives where appropriate.
• Assist in the completion of Treatment Summaries and personalised care documentation.

Communication

• Communicate effectively with patients, carers and members of the multidisciplinary team.
• Demonstrate sensitivity when discussing distressing or emotional issues.
• Liaise with primary care teams, community services, palliative care teams and external agencies to support patient care.
• Participate in multidisciplinary team meetings as required.
• Ensure accurate and timely communication between all agencies involved in the patient's care.

Service Coordination and Administration

• Manage and prioritise workload effectively to ensure efficient patient pathway management.
• Coordinate referrals and appointments across multiple healthcare settings.
• Monitor patient pathways to ensure timely access to investigations, treatments and support services.
• Assist with maintaining patient tracking systems and service databases.
• Produce correspondence and documentation related to patient care.
• Support cancer pathway tracking and performance monitoring where required.

Information and Signposting

• Provide information regarding local and national support services.
• Macmillan Cancer Support
• Financial and welfare benefits advice
• Psychological support services
• Palliative care services
• Community nursing teams
• Rehabilitation and wellbeing programmes
• Support groups and charitable organisations
• Promote patient education and access to available resources to improve wellbeing and quality of life.

Clinical Support

Under the direction of the Clinical Nurse Specialists, the post holder may:

• Assist in preparing patients for clinic appointments.
• Support nurse-led clinics and follow-up services.
• Escalate clinical concerns promptly to the appropriate healthcare professional.
• Recognise signs of deterioration and follow escalation procedures.
• Support collection of patient-reported outcome measures and patient experience feedback.

Data Collection, Audit and Service Improvement

• Collect and record data required for local, regional and national cancer audits.
• Assist with service evaluation and quality improvement projects.
• Support the gathering of patient experience feedback.
• Participate in audits and implementation of service improvements.
• Contribute to meeting cancer quality standards and performance targets.

Professional Responsibilities

• Maintain confidentiality and comply with Data Protection legislation and Trust policies.
• Work within own sphere of competence and seek advice when required.
• Maintain professional standards and undertake mandatory training.
• Participate in supervision, appraisal and personal development reviews.
• Demonstrate the Trust values at all times.
• Contribute to a positive, inclusive and supportive working environment.

Organisational Values

• Excellence Driven

The post holder will ensure that these values are reflected in all interactions with patients, carers, colleagues and partner organisations.

Working Relationships

The post holder will work closely with:

• Breast Clinical Nurse Specialists
• Primary Care Services
• Community Nursing Services
• Administrative and Operational Teams
• Voluntary and Charitable Organisations

This role offers an excellent opportunity to make a meaningful difference to the lives of patients living with metastatic breast cancer by delivering personalised, compassionate and coordinated care within a specialist cancer service.

This advert closes on Wednesday 11 Nov 2026

Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust