Mess & Hospitality Operations Lead

Compass Group UK & Ireland; Valley; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free meals on duty

Free onsite parking

Contributory pension scheme

Career development through pathways &"

Digital GP access

Job summary

Compass Group UK & Ireland is seeking an experienced Mess Manager to lead RAF Valley operations, delivering top-tier catering, hospitality and front-of-house services in a prestigious Defence setting. You will manage client relationships, coach teams, and ensure exceptional guest experiences across daily operations and special events.

You will drive service standards, monitor performance, and contribute to budget planning and cost control, while maintaining compliance with health and safety

Qualifications

• Proven experience leading hospitality/front-of-house teams in a service environment.
• Experience in Defence, military, or high-security settings is desirable.
• Strong budget control, cost management and financial reporting capability.
• Excellent communication and relationship-building with stakeholders at all levels.

Responsibilities

• Lead and manage all Mess operations including catering, hospitality, and front-of-house services.
• Provide visible leadership to customer-facing teams to ensure exceptional service.
• Oversee day-to-day soft FM service delivery and maintain quality and efficiency.
• Be the primary client contact, building strong relationships and exceeding expectations.
• Drive hospitality excellence through coaching, development and performance management.
• Respond to client feedback and drive continuous service improvements.
• Promote Mess facilities and services to create a welcoming environment.
• Identify opportunities to improve service delivery and revenue opportunities.
• Plan staffing levels, rotas and resources for events and operations.
• Ensure health, safety and food safety compliance across operations.

Skills

Front of House leadership

Customer service

Budget management

Team leadership

Hospitality systems

Stakeholder communication

Operational planning

Tools

Microsoft Office

Job description

Compass Group UK & Ireland is seeking an experienced Mess Manager to lead RAF Valley operations, delivering top-tier catering, hospitality and front-of-house services in a prestigious Defence setting. You will manage client relationships, coach teams, and ensure exceptional guest experiences across daily operations and special events.

You will drive service standards, monitor performance, and contribute to budget planning and cost control, while maintaining compliance with health and safety