Merchant Onboarding & Operations Specialist

xpate; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working hours

Private health insurance

Generous paid time off

Apple hardware

Job summary

xpate is looking for a Customer Operations Specialist to support merchants in onboarding and operational processes. This role involves direct client interaction via various communication channels, ensuring smooth integration and support.

Ideal candidates are proactive communicators with a background in customer support, fluent in both English and Russian. You will enjoy benefits like flexible working hours, private health insurance, and additional personal days off.

Qualifications

• Experience in Customer Support or Customer Operations.
• Fluent in English and Russian, both written and spoken.
• Strong problem solving and attention to detail.

Responsibilities

• Provide operational support to merchants via email, chat, and other channels.
• Manage client expectations through proactive communication.
• Build strong relationships with merchants.

Skills

Customer Support

Communication

Problem Solving

Attention to Detail

Fluency in English and Russian

Job description

xpate is looking for a Customer Operations Specialist to support merchants in onboarding and operational processes. This role involves direct client interaction via various communication channels, ensuring smooth integration and support.

Ideal candidates are proactive communicators with a background in customer support, fluent in both English and Russian. You will enjoy benefits like flexible working hours, private health insurance, and additional personal days off.