Merchant Integration Solutions Lead

TikTok; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading social media platform is seeking a Customer Solution Manager (Third Party Associate) to facilitate the integration and onboarding of key e-commerce merchants to enhance the TikTok Shop. Responsibilities include acting as a trusted technical advisor, managing integrations with platforms like Shopify, and providing valuable insights for product development. Ideal candidates will have a Bachelor's degree and experience in technical account management or product operations. This is a 12-month temporary assignment with a third-party agency.

Qualifications

• 3+ years of experience in relevant roles supporting large enterprise clients.
• Strong understanding of system integrations and integration patterns.
• Ability to analyse technical concepts and map business requirements.

Responsibilities

• Drive successful integration and onboarding of merchants onto TikTok Shop.
• Act as a technical advisor for merchants integrating apps and APIs.
• Collaborate with stakeholders for customer issue diagnosis and resolution.

Skills

Product operations

Technical Account Management

Customer Success Management

Project management

E-commerce ecosystem understanding

API integrations

Education

Bachelor's degree or above

Job description

A leading social media platform is seeking a Customer Solution Manager (Third Party Associate) to facilitate the integration and onboarding of key e-commerce merchants to enhance the TikTok Shop. Responsibilities include acting as a trusted technical advisor, managing integrations with platforms like Shopify, and providing valuable insights for product development. Ideal candidates will have a Bachelor's degree and experience in technical account management or product operations. This is a 12-month temporary assignment with a third-party agency.