Customer Solution Manager - TikTok Shop (Third-Party Associate)

TikTok; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading social media platform is seeking a Customer Solution Manager (Third Party Associate) to facilitate the integration and onboarding of key e-commerce merchants to enhance the TikTok Shop. Responsibilities include acting as a trusted technical advisor, managing integrations with platforms like Shopify, and providing valuable insights for product development. Ideal candidates will have a Bachelor's degree and experience in technical account management or product operations. This is a 12-month temporary assignment with a third-party agency.

Qualifications

• 3+ years of experience in relevant roles supporting large enterprise clients.
• Strong understanding of system integrations and integration patterns.
• Ability to analyse technical concepts and map business requirements.
• Strong project management skills to handle multiple integration workstreams in parallel.
• Ability to translate technical concepts into business terms and map requirements to technical solutions.

Responsibilities

• Drive successful integration and onboarding of merchants onto TikTok Shop.
• Act as a technical advisor for merchants integrating apps and APIs.
• Collaborate with stakeholders for customer issue diagnosis and resolution.
• Align merchants, technology partners, and system integrators to implement successful integrations while following standards.
• Collaborate with merchants and internal teams for issue diagnosis and resolution.
• Capture learnings and market feedback to guide product roadmap and scale best practices.

Skills

Product operations

Technical Account Management

Customer Success Management

Project management

E-commerce ecosystem understanding

API integrations

Education

Bachelor's degree or above

Tools

REST APIs

SOAP APIs

Job description

Responsibilities

About the team
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

The purpose of the Customer Solution Manager (Third Party Associate) role is to drive the successful integration and onboarding of strategic e-commerce merchants onto the TikTok Shop platform by acting as a trusted technical advisor and solutions expert. This role bridges the gap between business needs and technical execution, ensuring seamless system integration through close collaboration with internal stakeholders, external merchants, and technology partners. You will work on 1st Party, 3rd Party Apps and API integrations to enable scalable, long-term success for merchants whilst contributing valuable market insights to guide TikTok Shop's product development roadmap.

• Partner with account management (and other internal stakeholders) for onboarding strategic merchants as well as supporting post-onboarding troubleshooting for all High Priority merchants.
• Act as the trusted technical advisor to merchants, guiding them through discovery, design and implementation when integrating 1st Party (example: Shopify) Apps, 3rd Party Apps and API integrations with the TikTok Shop platform.
• Provide expert advice based on industry best practices, integration patterns and in-depth product knowledge of the TikTok platform, its apps and APIs to support end-to-end integrations with target platforms, such as Salesforce Commerce Cloud, Shopify, Netsuite, API, etc.
• Align merchants, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
• Collaborate closely with merchants, internal technical support and engineering teams for customer issue diagnosis and resolution.
• Capture learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.

Qualifications

Minimum Qualifications

• Bachelor's degree or above, with preferably 3+ years of experience in product operations, Technical Account Management, Solutions Architect, Customer Success Management, or similar roles supporting large enterprise clients; experience with Shopify and API integrations is preferred.
• Strong understanding of the e-commerce ecosystem and architecture, with expert-level knowledge of system integrations, integration patterns, best practices, and common technology stacks.
• Strong project management skills, with the ability to manage multiple integration workstreams in parallel, coordinate cross-functional stakeholders, and deliver against timelines in a fast-paced environment.
• Strong ability to analyse technical concepts, translate them into business terms, and map business requirements to technical solutions.
• Exceptional attention to detail and organisation.
• This role supports multiple regional markets. Assignment to specific regions will be based on business demand, language capabilities, and relevant market experience. Professional working proficiency in English is required.

Preferred Qualifications

• Experience with REST‑ful, SOAP APIs a plus

Important Note

Please be advised that this job posting is on behalf of a third-party agency. This is a 12 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.