Merchant Activation Escalations Expert

Railway Corp; United Kingdom; On-site; GBP 28,000 - 40,000; Full time

Job summary

reputed company in the United Kingdom is seeking an Activations Escalations Specialist for its Merchant support phone team. You will provide empathetic, individualized, full-re reputed company support for Merchants whose activation experience did not go as planned.

You’ll work with internal stakeholders, document thoroughly onMx accounts, and strive to turn complex issues into actionable resolutions, maintaining a high standard of customer care.

Qualifications

• Excellent written and verbal communication skills.
• Experience handling escalated customer issues.
• Ability to document cases clearly and thoroughly.

Responsibilities

• Handle escalated Merchant inbound phone calls.
• Investigate case details to determine causes of escalations.
• Communicate with merchants and internal stakeholders.
• Provide actionable resolutions and recommendations.
• Document properly on merchant accounts.
• Deliver exceptional support experiences for Merchants.

Skills

Communication

Job description

reputed company in the United Kingdom is seeking an Activations Escalations Specialist for its Merchant support phone team. You will provide empathetic, individualized, full-re reputed company support for Merchants whose activation experience did not go as planned.

You’ll work with internal stakeholders, document thoroughly onMx accounts, and strive to turn complex issues into actionable resolutions, maintaining a high standard of customer care.