Senior UK Customer Support & Platform Expert

Attentive; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Attentive is seeking a Senior Customer Support Specialist for the UK. You will be the face of our product experience, triaging and resolving complex issues, communicating clearly via email and live chat, and collaborating with marketing, sales, product, and design to bridge the gap between product and customers.

With 9 months to 1 year of experience and a four-year degree, you will own escalations, help train the team, and translate customer feedback into product requirements while advancing

Qualifications

• 9 months to 1 year of experience as a Customer Support Specialist or similar role.
• Bachelor’s degree (4-year).
• Strong troubleshooting and complex problem-solving skills.
• Interest in startups, software, and entrepreneurship.
• Thrives in fast-paced environments and can navigate ambiguity.

Responsibilities

• Respond to customer needs via email and live chat, owning interactions from inception to resolution.
• Troubleshoot complex platform issues.
• Advise customers on best practices with the Attentive platform and its use cases.
• Assist customers with urgent needs and guide them to best solutions across the platform and business.
• Serve as first line of escalation for complex technical issues in Support.

Skills

Troubleshooting

Customer service

Communication

Ambiguity management

Education

Bachelor’s degree

Tools

Internal tools

Data management software

Job description

Attentive is seeking a Senior Customer Support Specialist for the UK. You will be the face of our product experience, triaging and resolving complex issues, communicating clearly via email and live chat, and collaborating with marketing, sales, product, and design to bridge the gap between product and customers.

With 9 months to 1 year of experience and a four-year degree, you will own escalations, help train the team, and translate customer feedback into product requirements while advancing