Merchandising Team Leader

eXPD8 Field Marketing; Northolt; On-site; GBP 21,000 - 22,000; Full time

Job summary

eXPD8 Field Marketing is seeking a Merchandising Team Leader to oversee a defined district in the New Malden area, covering South West London and North East Surrey. The role focuses on day-to-day execution, coaching field staff, and ensuring client activity is completed safely and to standard.

You will lead, plan, and optimise district operations, while collaborating with Client Services and the Regional Field Manager to maintain reliable delivery and strong performance.

Qualifications

• Proven leadership and coaching in field teams.
• Strong planning, organisation and time management.
• Retail, merchandising or customer service background.

Responsibilities

• Lead day-to-day district activity to complete client work safely and to standard.
• Plan schedules and allocate field resources using Wixxy and other tools.
• Coach and communicate with Display Representatives for effectiveness.
• Assist with recruitment, interviews, induction and training.
• Monitor delivery, raise risks early and address issues.
• Build relationships with Client Services and Regional Field Manager.
• Keep plans and records up to date; support new initiatives.

Skills

Leadership

Team management

Planning

Communication

Retail experience

Driving licence

Scheduling tools

Tools

Wixxy

Job description

eXPD8 are excited to be recruiting for a Merchandising Team Leader based in the New Malden area. You will look after area the South West London and North East Surrey borders.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Weekly hours: Minimum 30 hours per week.

Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs.

Team supervision: £14.25 per hour, approximately 18 hours per week.

Client merchandising: £12.85 per hour, approximately 12+ hours per week.

The Merchandising Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard.

The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery.

What you will do

• Lead day-to-day district activity so client work is completed safely, on time and to the right standard.
• Plan schedules and allocate field resource using Wixxy and other tools.
• Support, coach and communicate with Display Representatives so they are confident and effective in role.
• Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed.
• Monitor delivery, resolve issues early and elevate risks where needed.
• Build strong working relationships with Client Services, central teams and the Regional Field Manager.
• Keep plans, records and administration accurate and up to date.
• Support new initiatives and suggest practical improvements to ways of working.

What You will need

• Strong planning, organisation and time management skills.
• Ability to lead, motivate and coach field-based colleagues.
• Clear and confident communication skills.
• Strong relationship-building skills with internal and external partners.
• Retail, merchandising or customer service experience.
• Confident using mobile and desktop systems for scheduling, reporting and communication.
• Full driving licence and access to a vehicle.

eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers.

People are our business, so we work hard to ensure they are supported, rewarded, and valued.

If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it.

Based in or around UB5 and ready for your next role?