Merchandising Team Leader

eXPD8 Ltd; Swindon; On-site; GBP 17,000 - 19,000; Full time

Job summary

eXPD8 Ltd in the Horsham area is recruiting a District Team Leader to oversee Guildford, Haslemere, Hassocks and Dorking. You will lead day-to-day district activity, ensure client work is completed safely and to the required standard, and support field-based colleagues.

This role requires strong planning, coaching and communication, recruitment and onboarding involvement, and the ability to work across internal teams. A full UK driving licence and access to a vehicle are essential.

Qualifications

• Strong planning, organisation and time management skills.
• Ability to lead, motivate and coach field-based colleagues.
• Clear and confident communication skills.
• Strong relationship-building skills with internal and external partners.
• Retail, merchandising or customer service experience.
• Confident using mobile and desktop systems for scheduling, reporting and communication.
• Full driving licence and access to a vehicle.

Responsibilities

• Lead day-to-day district activity so client work is completed safely, on time and to the right standard.
• Plan schedules and allocate field resource using Wixxy and other tools.
• Support, coach and communicate with Display Representatives so they are confident and effective in role.
• Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed.
• Monitor delivery, resolve issues early and keep plans, records and administration accurate and up to date.
• Build strong working relationships with Client Services, central teams and the Regional Field Manager.
• Support new initiatives and suggest practical improvements to ways of working.

Skills

Strong planning and time management

Lead, motivate and coach

Clear communication

Relationship-building

Retail/merchandising/customer service

Scheduling and reporting systems

Driving licence/vehicle access

Tools

Wixxy

Job description

eXPD8 are excited to be recruiting for a District Team Leader basedin the Horsham area.You will looking after the Guildford, Haslemere, Hassocks and Dorking areas.

Weekly hours: Minimum 30 hours per week.

Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs.

• Team supervision: £14.25 per hour, approximately 18+ hours per week.
• Client merchandising: £12.85 per hour, approximately 12+ hours per week.

The District Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard.

The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery

What you will do

• Lead day-to-day district activity so client work is completed safely, on time and to the right standard.
• Plan schedules and allocate field resource using Wixxy and other tools.
• Support, coach and communicate with Display Representatives so they are confident and effective in role.
• Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed.
• Monitor delivery, resolve issues early and
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• Build strong working relationships with Client Services, central teams and the Regional Field Manager.
• Keep plans, records and administration accurate and up to date.
• Support new initiatives and suggest practical improvements to ways of working.

What You will need

• Strong planning, organisation and time management skills.
• Ability to lead, motivate and coach field-based colleagues.
• Clear and confident communication skills.
• Strong relationship-building skills with internal and external partners.
• Retail, merchandising or customer service experience.
• Confident using mobile and desktop systems for scheduling, reporting and communication.
• Full driving licence and access to a vehicle.

eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers.

People are our business, so we work hard to ensure they are supported, rewarded, and valued.

If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it.