Merchandising Team Leader

eXPD8 Ltd; Crawley; On-site; GBP 19,000 - 27,000; Full time

Job summary

eXPD8 Ltd in Horsham area is seeking a District Team Leader to manage Guildford, Haslemere, Hassocks and Dorking districts. You will lead day-to-day activity, plan schedules, and coach Display Representatives while ensuring client work is completed safely and on time.

The role offers leadership across field teams, supports the Regional Field Manager, and requires driving to patch locations with a flexible, weekend-included schedule.

Qualifications

• Strong planning, organisation and time management.
• Ability to lead, motivate and coach field-based colleagues.
• Clear and confident communication skills.
• Strong relationship-building with internal and external partners.
• Retail, merchandising or customer service experience.
• Confident using mobile and desktop scheduling, reporting and communication tools.
• Full driving licence and access to a vehicle.

Responsibilities

• Lead day-to-day district activity so client work is completed safely, on time and to the right standard.
• Plan schedules and allocate field resource using Wixxy and other tools.
• Support, coach and communicate with Display Representatives so they are confident and effective in role.
• Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed.
• Monitor delivery, resolve issues early and preemptively.
• Build strong working relationships with Client Services, central teams and the Regional Field Manager.
• Keep plans, records and administration accurate and up to date.
• Support new initiatives and suggest practical improvements to ways of working.

Skills

Lead and coach

Planning and time management

Communication

Relationship building

Retail/customer service experience

Driving licence

Wixxy scheduling

Tools

Wixxy scheduling

Job description

eXPD8 are excited to be recruiting for a District Team Leader basedin the Horsham area.You will looking after the Guildford, Haslemere, Hassocks and Dorking areas.

Weekly hours: Minimum 30 hours per week.

Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs.

• Team supervision: £14.25 per hour, approximately 18+ hours per week.
• Client merchandising: £12.85 per hour, approximately 12+ hours per week.

The District Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard.

The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery

What you will do

• Lead day-to-day district activity so client work is completed safely, on time and to the right standard.
• Plan schedules and allocate field resource using Wixxy and other tools.
• Support, coach and communicate with Display Representatives so they are confident and effective in role.
• Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed.
• Monitor delivery, resolve issues early and
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• Build strong working relationships with Client Services, central teams and the Regional Field Manager.
• Keep plans, records and administration accurate and up to date.
• Support new initiatives and suggest practical improvements to ways of working.

What You will need

• Strong planning, organisation and time management skills.
• Ability to lead, motivate and coach field-based colleagues.
• Clear and confident communication skills.
• Strong relationship-building skills with internal and external partners.
• Retail, merchandising or customer service experience.
• Confident using mobile and desktop systems for scheduling, reporting and communication.
• Full driving licence and access to a vehicle.

eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers.

People are our business, so we work hard to ensure they are supported, rewarded, and valued.

If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it.